Utilities need to upgrade their legacy infrastructure in preparation for the smart grid, advanced metering infrastructure (AMI) and ERP systems, more so as the ability to monitor, analyze, and act on data will soon become the operating standard for asset operations.
The Infosys Utilities practice offers work and asset management solutions, managed services, and safety and statutory compliance solutions. We integrate geospatial technologies with analytical tools to examine the ecosystem for superior risk management. By using smart meters, sensors, and applying cognitive computing and analytics at the edge, we vastly improve operational performance. This minimizes capital as well as operational expenditure.
RPA promises operational efficiency by automating tasks and freeing staff to focus on more valuable work. Infosys implemented AssistEdge as an automation lever with Oracle Utilities Customer Care and Billing (CC&B) to enhance productivity and reduce cycle time. The utility was able to resolve 20,000 tasks each month using bots. Average handling time dropped from 11.5 days to 1.5 days, while the time to handle billing exceptions reduced by 86%.
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