Inorganic Business Investments
Our acquisition strategy is aligned with our Agile Digital services framework. We actively build and pursue a pipeline of potential acquisition candidates, especially in the areas of customer experience, analytical, product engineering, cloud and cyber security.
Systematic M&A approach
Focused on executing our Agile Digital Strategy.
1Our M&A Strategy: A three-pronged approach
Strengthen Digital Services capabilities
Deepen Vertical Expertise
Expand Geographical footprint
2Right Partners: Proactive and Selective approach
A long-term focused approach, ensures a right partner
3Successful Integration & capturing Synergies
Oddity is one of the largest independent Germany-based digital marketing, experience, and commerce agency, with more than 300 digital experts located in Stuttgart, Berlin, Cologne, Belgrade, Shanghai and Taipei. Co-creating with clients, oddity craft digital solutions, brand worlds, campaigns, and liquid content for social media. The acquisition further strengthens Infosys’ creative, branding and experience design capabilities, and demonstrates its continued commitment to co-create with clients, and help them navigate their digital transformation journey. oddity brings to Infosys a comprehensive service portfolio comprising digital-first brand management and communication, in-house production, including virtual and augmented reality, experience design and e-commerce services as well as its metaverse-ready set-up across Europe. Together with Infosys’ earlier acquisition of WONGDOODY, which offers creative and marketing services, oddity will help global CMOs, and businesses thrive in a digital commerce world with complementary skills and expertise.
Incorporated in 2013, Global Enterprise International Malaysia Sdn Bhd (GEIM) is a step-down subsidiary of Singtel and is based in Kuala Lumpur, Malaysia. It acts as a delivery centre to provide customer experience and technology services to Singtel.
Infosys acquired 100% of the share capital of Global Enterprise International Malaysia Sdn. Bhd. to bolster Infosys’ presence in Malaysia, a strategic delivery and sales hub in South East Asia for global clients. This move also aligns with Infosys’ long-term strategy for Communications, Media, and Technology (CMT) vertical including platform led transformation of Customer and Service Experience for clients.
“Carter Digital, one of Australia’s leading and award-winning experience design agencies, delivers human-centric, data driven outcomes to transform the way customers interact with businesses, in a rapidly changing digital world. Delivering experiences to surprise and delight the people using them, they enable clients to exceed audience needs, grow market share and deepen engagements. Carter is known for its holistic approach and ‘people first, design later’ mantra, delivering services to connect digital to physical experiences in the consumer, commerce, technical and corporate environments, backed with data analysis, analytics, and creative expertise, to drive compelling, purposeful outcomes.
Infosys purchased assets and onboard employees of Carter Digital. This asset takeover strengthens Infosys’ global design and experience offerings, demonstrates its continued commitment in bringing innovative thinking, talent and creativity to its clients, and provide effective global digital solutions. Carter brings to Infosys, experts in human centered design, experiential, enhanced digital transformation, customer interaction expertise, and will also cement WONGDOODY, an Infosys brand, into the Australasian market. Together with Infosys’ earlier acquisition of WONGDOODY that offers creative and marketing services, Carter brings complementary capabilities to help global CMOs and businesses thrive in a digital commerce world.”
Blue Acorn iCi
Blue Acorn iCi, Adobe Platinum partner in the US, is an award-winning digital customer experience company. With services that include strategy, analytics, design, and engineering, Blue Acorn iCi elevates marquee global brands across industries from Media, Consumer Goods & Retail, to Financial Services, Manufacturing and Technology. With over a decade-long track record of building digital content and commerce experiences for Fortune 500 brands, Blue Acorn iCi has attained the unique position of being among the first ever Adobe Platinum Partners with AEM & Magento Specializations while also receiving the 2020 Emerging Solution Partner of the Year award in the Americas. This acquisition further deepens Infosys’ capabilities in the Adobe, Magento, Salesforce Commerce and Shopify ecosystems. It strengthens Infosys’ end-to-end customer experience offerings and demonstrates its continued commitment to help clients navigate their digital transformation journey and also brings to Infosys significant cross-technology capabilities through the convergence of customer experience, digital commerce, analytics, and experience driven commerce services.
Together with Infosys’ earlier acquisition of WONGDOODY that offers creative and marketing services, BlueAcorn iCi brings complimentary capabilities to help global CMOs and businesses thrive in a digital commerce world.
Kaleidoscope Innovation is a full-spectrum product design, development and insights firm innovating across medical, consumer and industrial markets, bolstering capabilities in the design of smart products. This acquisition demonstrates Infosys’ commitment to innovate for its clients, and make a meaningful impact on human lives by combining cutting-edge technologies and experiences to revolutionize patient care, treatment, diagnostics and consumer health across the world.
Kaleidoscope Innovation brings to Infosys a diverse talent pool with extensive knowledge of design and engineering. The company leverages a deep understanding of clinical environments, strong product development capabilities across domains, and a consultancy-style approach addressing human factors, product design, UI/UX design, research & insight, development and visualization. It serves a marquee and diversified customer base with state of the art, in-house labs, 3D design environments and customer experience centers.
GuideVision, one of the largest ServiceNow Elite Partners in Europe, is an award winning enterprise service management consultancy specialised in offering strategic advisory, consulting, implementations, training and support on the ServiceNow platform. GuideVision’s end-to-end offerings, including SnowMirror - a proprietary smart data replication tool for ServiceNow instances - enables over 100 enterprise clients to simplify complex business and IT processes. GuideVision’s training academy and nearshore capabilities in Czech Republic, Hungary, Poland, and presence in Germany and Finland will strengthen Infosys’ ServiceNow capabilities for its clients in Europe. Through this acquisition, Infosys further enhances its digital capabilities, strengthens Infosys Cobalt portfolio of cloud services and reaffirms commitment to the growing ServiceNow ecosystem.
Simplus, a leading Salesforce Consulting and Platinum Partner, is one of the fastest growing Salesforce services provider in the USA and Australia. Simplus is a recognized leader and advisor in cloud consulting, implementation, data integration, change management and training services for Salesforce Quote-to-Cash applications. Simplus brings to Infosys globally recognized Salesforce expertise, industry knowledge, solution assets, deep ecosystem relationships and a broad clientele, across a variety of industries including high-tech, financial services, retail, healthcare, life sciences and manufacturing. It has offices across North America, Sydney, Melbourne, London, and a large delivery center in Manila. Simplus acquisition is key to staying relevant to the digital priorities of our clients and demonstrates our commitment to the Salesforce ecosystem. Complementing Infosys’ industry knowledge and existing Salesforce footprint with Simplus’ strong presence in key markets, deep Salesforce consulting and advisory expertise will help accelerate the transformation journey of incumbent companies.
Eishtec was established in 2011 and is one of Ireland’s leading customer service providers, employing 1,400 people across Ireland. Infosys has a strategic partnership with Eishtec, that involves the transfer of Eishtec employees and business to Infosys, which will help in further enriching Infosys’ customer experience services and also demonstrates Infosys’ strategic commitment to grow in Europe. Infosys BPM Limited purchased assets and onboarded employees of Eishtec. This asset takeover will enable Infosys to better serve its clients in UK and Ireland, further leveraging its deep expertise in technology, analytics and digital.
Stater - Infosys and ABN AMRO strategic partnership
Infosys has entered into a strategic partnership with ABN AMRO to acquire 75% of the shareholding in Stater N.V. (Stater), a wholly owned subsidiary of ABN AMRO Bank N.V., that offers pure-play, end-to-end mortgage administration services in the Netherlands, Belgium and Germany. ABN AMRO will continue to hold the remaining 25% of the shareholding.
Stater is a market leader in the Benelux region, operating across the mortgage and consumer lending value chain with deep capabilities in digital origination, servicing and collection. Stater also brings deep European mortgage expertise and a robust digital platform to drive superior customer experience. Infosys will drive the digital transformation roadmap of Stater with accelerators such as dynamic workflow, API layers, RPA and analytics.
ABN AMRO is the third largest bank in the Netherlands, headquartered in Amsterdam. This partnership strengthens Infosys’ position as a leading technology and business process management provider across the mortgage services value chain, enhancing experience and operational efficiencies.
HIPUS Co., Ltd. - Infosys, Hitachi, Panasonic and Pasona Joint Venture
Infosys formed a joint venture, HIPUS Co., Ltd., with Hitachi, Ltd., Panasonic Corporation and Pasona Inc., to strategically enhance its presence in Japan. The joint venture, formed by complementary, iconic companies coming together, will accelerate business process transformation leveraging digital procurement platforms for the local and global needs of Japanese corporations. Infosys will bring its global expertise in procurement processes, consulting, analytics and digital technologies such as artificial intelligence (AI) and Robotic Process Automation (RPA) to the venture. Combined with Hitachi and Panasonic’s knowledge of their procurement functions and local teams, and Pasona’s human capital and BPM networks in Japan, the entity will provide differentiated, end-to-end, efficient and high value procurement capabilities to corporations.
Infosys and Temasek Joint Venture
Infosys formed a joint venture with Temasek, the global investment company headquartered in Singapore. The joint venture will integrate teams from Infosys and the operations of Temasek’s wholly owned subsidiary, Trusted Source Pte Ltd ("Trusted Source" or the "joint venture"), which currently delivers IT services to Temasek and a number of other clients. As part of the transaction, Infosys will acquire a 60% stake in the joint venture and Temasek will hold 40%. Infosys and Temasek see important synergy and strategic alignment in the joint venture. Infosys gains significant capacity in terms of workforce as it focuses on strengthening its footprint in Southeast Asia, while Temasek will see a rapid enhancement of its IT services through the augmented capabilities of the joint venture entity. The joint venture will support Temasek’s digital transformation journey, managing a complex Cloud migration program that will enable Temasek to host its applications on a cloud platform.
Fluido is a leading Salesforce advisor and consulting partner in Nordics and a recognized leader in cloud consulting, implementation and training services. Fluido, is one of the largest and longest tenured independent Salesforce Platinum Consulting Partners in Europe and an Authorized Salesforce Training Delivery partner in the Nordics. With offices in Finland, Denmark, Sweden, Norway and Slovakia, Fluido elevates Infosys’ presence across the Nordics region with developed assets and deep client relationships, a great team and an effective local culture. Fluido brings to Infosys globally recognized Salesforce expertise, alongside a world-class agile delivery process that simultaneously simplifies and scales digital efforts across channels and touchpoints.
WONGDOODY is an award-winning creative agency with studios in Seattle and Los Angeles, which strengthens Infosys’ creative, branding and customer experience capabilities, and demonstrates its continued commitment to bringing innovative thinking, talent and creativity to clients around the world. It brings to Infosys globally recognized creative talent and deep marketing and brand engagement expertise. The agency is known for its fully-integrated campaigns, omni-channel programs, expertise in connecting digital experiences to physical in-store experiences, and capabilities to create multi-platform content that marries data and analytics with creative expertise to drive compelling, sharable content.
Brilliant Basics is a London-based product design and customer experience (CX) innovator known for its world-class design thinking-led approach and experience in executing global programs. This acquisition represents Infosys’ commitment to the expansion of a worldwide connected network of Digital Studios. These studios are focused on fulfilling the needs of our global clients for end-to-end Digital Transformation solutions required to meet customer demand for next-generation enhanced customer experiences.
Noah Consulting, LLC is a leading provider of advanced information management consulting services for the oil and gas industry. Noah's deep domain expertise in upstream oil and gas, coupled with their tools, solution accelerators and proprietary methodologies, makes them a leader in driving strategic data management engagements. This acquisition combines Noah’s deep industry knowledge, information strategy planning, data governance and architecture capabilities with Infosys’ ability to provide technology and outsourcing services on a global scale to oil and gas clients.
Kallidus Inc. (d.b.a Skava) and its affiliate is a leading provider of digital experience solutions, including mobile commerce and in-store shopping experiences to large retail clients. The platform enables retailers to provide a mobile specific experience to their customers through an agile and flexible environment, enabling personalization and delivering customer analytics across multiple channels. The acquisition of Skava is part of Infosys’ strategy to help clients bring new digital experiences to their customers through IP-led technology offerings, new automation tools and unparalleled skill and expertise in these new emerging areas.
Panaya, Inc. is a leading provider of automation technology for large scale enterprise software management. Panaya’s CloudQuality™ suite uniquely positions Infosys to bring automation to several of its service lines via an agile SaaS model, and helps mitigate risk, reduce costs and shorten time to market for clients.
Lodestone is a leading management consultancy firm, advises international companies on strategy and process optimization, and provides business transformation solutions enabled by SAP. The combination of the breadth of capabilities delivered by Infosys and Lodestone's deep experience of driving transformational change, is expected to provide clients across the two companies, a world-class team to accelerate transformation and innovation led growth. The acquisition of Lodestone strengthens Infosys’ Consulting and Systems Integration (C&SI) capabilities.
Australia-based Portland Group Pty Ltd is a leading provider of strategic sourcing and category management services. Portland Group's expertise in strategic sourcing and category management services is expected to complement Infosys BPO's global Sourcing & Procurement capabilities to create a market offering that positively impacts client's business efficiency and effectiveness. This acquisition significantly deepen our capabilities and domain expertise in our Sourcing and Procurement practice.
McCamish Systems LLC is a premier business process solutions provider, based in Atlanta, Georgia in the United States. It provides innovative solutions to the insurance and financial services industries leveraging their proprietary VPAS™, PMACS and Deferral+™ platforms. The acquisition enhances Infosys’ capability to deliver end-to-end business solutions for the insurance and financial services industries.
Expert Information Services
Expert Information Services Pty Limited is one of Australia's leading IT service providers specializing in the design, build and integration of business solutions and products to leading companies in Australia. Our Global Delivery Model combined with the service capabilities of Expert enables us to be a premier player in the growing Australian market.