Norms for PAN, KYC, nomination update and process of investors’ services

SEBI has, vide the Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023, mandated the furnishing of PAN, address with PIN, mobile number, bank account details and nomination / opt out of nomination by holders of physical securities. Also, shareholders are requested to register the email ID with the folio, to be able to correspond and receive relevant communication.

SEBI has introduced the following forms to standardize and simplify the processing of investor services requests by RTAs:

A) Form for availing investor services

The form ISR-1 is applicable for all requests to register PAN, KYC details or changes / update thereof for securities held in physical mode - Form ISR-1

B) Update of signature of securities holder

For updating the signature of the securities holder, the holder / claimant shall furnish original cancelled cheque and banker’s attestation of the signature as per Form ISR-2.

C) Nomination

It is mandatory for all holders of physical securities to furnish PAN, KYC and nomination details to the RTA. The details of nomination shall be furnished either through hard copy or electronic mode.

Particulars Form name
For nomination as provided in the Rules 19 (1) of Companies (Share capital and debenture) Rules, 2014 Form SH-13
Declaration to opt out Form ISR-3
Cancellation of nomination by the holder(s) (along with ISR-3) / Change of Nominee Form SH-14

D) Form for requesting issue of duplicate certificate and other service requests for shares / debentures / bonds, etc., held in physical form – ISR 4

Contact details of RTA

KFin Technologies Limited

Selenium Tower B, Plot 31 & 32
Financial District, Nanakramguda
Serilingampally Mandal, Hyderabad 500 032
Contact person
Ms. C. Shobha Anand
Deputy Vice President
Toll-free number: 1800-309-4001

For any complaints or grievances Investors can contact at:

Registrar and Share Transfer Agent (RTA) KFin Technologies Limited

Unit – Infosys Limited
Selenium Tower B, Plot No 31 & 32,
Gachibowli Financial District, Nanakramguda,
Hyderabad – 500 032
Contact Person: Ms. Shobha Anand
Toll Free no.: 1800 309 4001
WhatsApp no.: +91 91000 94099
Website: /
KPRISM: Android Mobile App /
Investor Support Centre (DIY link):
Infosys Corporate Secretarial Department Address:
Infosys Limited
Electronics City, Hosur Road
Bangalore – 560 100
Contact Person: Mr. A G S Manikantha
Tel.: +91 80 41167775 / +91 80 28520261
Exchanges In case the Complaint/grievance stands unresolved / not resolved up to the satisfaction of Investor(s), may lodge a complaint with:
SEBI In case the Complaint/grievance stands unresolved / not resolved up to the satisfaction of Investor(s), may lodge a complaint with:
a. SEBI (SCORES Portal)
b. Online Dispute Resolution (ODR) Platform: