Norms for PAN, KYC, nomination update and process of investors’ services

SEBI has, vide the Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023, mandated the furnishing of PAN, address with PIN, mobile number, bank account details and nomination / opt out of nomination by holders of physical securities. Also, shareholders are requested to register the email ID with the folio, to be able to correspond and receive relevant communication.

Further, shareholders are requested to note that the folios where any one of the cited details are not available on or after October 01, 2023 shall be frozen by the Registrars and Transfer Agent of the Company (RTA) and services will be impacted as below:

  • Frozen folios will not be eligible to lodge grievance or avail service request.
  • After April 01, 2024, frozen folios will be not eligible to receive dividend in physical mode.
  • After December 31, 2025, frozen folios shall be referred by RTA / Company to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and or Prevention of Money Laundering Act, 2002.

SEBI has introduced the following forms to standardize and simplify the processing of investor services requests by RTAs:

A) Form for availing investor services

The form ISR-1 is applicable for all requests to register PAN, KYC details or changes / update thereof for securities held in physical mode - Form ISR-1

B) Update of signature of securities holder

For updating the signature of the securities holder, the holder / claimant shall furnish original cancelled cheque and banker’s attestation of the signature as per Form ISR-2.

C) Nomination

It is mandatory for all holders of physical securities to furnish PAN, KYC and nomination details to the RTA. The details of nomination shall be furnished either through hard copy or electronic mode.

Particulars Form name
For nomination as provided in the Rules 19 (1) of Companies (Share capital and debenture) Rules, 2014 Form SH-13
Declaration to opt out Form ISR-3
Cancellation of nomination by the holder(s) (along with ISR-3) / Change of Nominee Form SH-14

D) Form for requesting issue of duplicate certificate and other service requests for shares / debentures / bonds, etc., held in physical form – ISR 4

Contact details of RTAs

KFin Technologies Limited
Selenium Tower B, Plot 31 & 32
Financial District, Nanakramguda
Serilingampally Mandal, Hyderabad 500 032

Contact person
Ms. C. Shobha Anand
Deputy Vice President
Toll-free number: 1800-309-4001