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For the majority of the past 23 years Paul has focused on leading and growing successful consulting practices. He has a proven track record in new business development and client service. Most recently, he demonstrated superior managerial and operational expertise as Head of Operations for CGE&Y.
Cap Gemini Ernst & Young 1995 - 2004.
Head of Global Operations - 2003 & 2004
Oversaw all global budgets and activities related to sales, marketing, accounts, centers of excellence, alliances and disciplines. Supervised global account management for top 36 clients (representing 20% of firm revenues). Represented firm in investor road shows and financial analyst presentations.
LEAP! Transformation Leader (Paris, France) - 2002 & 2003
Relocated to Paris headquarters to work directly with CEO in design and implementation of a three-year transformation effort. Effort increased gross operating profit, improved penetration in several new industries, and increased win rate by 20%. As part of Phase II, led re-branding and positioning campaign, instituted a company-wide sales effectiveness program, and launched a leadership excellence program.
Vice President, Global Leader of CRM Service Line - 1996-2002
Integrated sales, marketing and customer service capabilities into global service line. Built practice into what Gartner recognized as a market leader, with several thousand practitioners worldwide. Oversaw all aspects of the business, including: partner management, thought leadership, sales, knowledge management, alliances and offer development.
Partner, Operations Director, E&Y Centre for Business Innovation - 1995 & 1996
Oversaw research portfolio and operations, and co-authored Harvard Business School Press book called Customer Connections (nominated as Financial Times/Booz, Allen business book of the year).
Mercer Management Consulting. 1980 - 1995
Vice President, Marketing Practice
Led all marketing related engagements for IT clients, including IBM, HP, Texas Instruments, and GTE. Held a variety of positions within the Market Research subsidiary and Marketing Strategy practice. Initiated company's annual Key Client Workshops, and led pioneering work in Customer Franchise Management.
Youngest Vice President in firm history.
Education / Other Credentials
BS (Marketing Management) - Bentley College, MA
(Profile as on April 8, 2004)