Date November 19 – 22, 2019
Booth 631
Venue Moscone South, San Francisco, USA
Event overview
Dreamforce is an annual four-day event that brings together the entire Salesforce community. It’s an experience that celebrates Trailblazers and customer success. Dreamforce is where Trailblazers from all over the world gather to share their stories, their successes, and learn from each other.
Infosys provides business strategy, consulting services and implementation services across the Salesforce ecosystem. Infosys is an Innovator-level sponsor at Dreamforce 2019.
Amplify Experience with Live Enterprise
Infosys is an Innovator-level sponsor at Dreamforce. Drop by booth #631 to explore our innovative solutions that will help amplify experience for your employees, customers, and partners and talk to our experts to know how you can become a live enterprise.
Infosys and Fluido together invite you for a breakfast networking session at the Fluido Jetlag Lounge. Register here to attend.
Solutions
Some of the solutions we will showcase at Dreamforce
- Auto-remarketing solution: Learn how you can streamline and automate the auto-remarketing process and eliminate third party auction houses employed by OEMs
- Efficient 360: Explore how Infosys enables companies to meet ESH regulatory compliances smartly while focusing on worker safety and quality management leveraging human augmentation, ML, and AI-based algorithms
- Provider Experience: Learn about the unified provider life cycle management platform that enables simplified application capture, provider contracting, Salesforce Blockchain-based provider credentialing, and onboarding
- Channel Partner Management solution: A centralized solution that delivers seamless and unparalleled experience to partners throughout their journey
- Customer Advocacy - 2.0: An advanced pre-configured CX solution for retail industry with capabilities including digital marketing, marketing transaction analysis, self- service, etc.
Experience few of our innovative accelerators
- Agile Planner: A next-generation agile centric software building platform built on Salesforce that brings in all the essential components to achieve operational excellence and smart planning
- AgilePro: A smart development platform that focuses on quality risk assessment, automation, and predictable outcomes
- CRM Broadcast: A plug-in utility that is handy in sales and service interactions for sending mass communication to the field agents and sales representatives
Session Details
Date:
Tuesday, November 19, 2019
Time:
3:00 p.m. - 3:40 p.m. PT
Venue:
InterContinental Hotel, Union Square (Room)
Abstract:
In an Industry 4.0 environment tech skill gap has become a major roadblock for economic growth. Salesforce ecosystem will be 6X in next 5 years, with a requirement of >250,000 net new consultants. Learn how Infosys is addressing this challenge for clients with next-gen anytime, anywhere learning model and collaboration with 125+ universities.
Speaker:
Indranil Mukherjee, SVP and Salesforce Practice Head, Infosys
Date:
Tuesday, November 19, 2019
Time:
4:30 p.m. – 5:10 p.m. PT
Venue:
Moscone West, Room 2009
Abstract:
In this session you’ll learn how to take the customer data in Salesforce and combine with data from your ERP System to make real-time predictions. You’ll discover how to use the data to enable service agents to quickly respond to customer inquiries. In this cutting-edge session, you'll discover how to approach this kind of project, the integrations, the analysis, the UI, and the technologies involved. Come join us as we share how to make your agent a "customer mind reader" by empowering them with the information they need before a customer inquiry begins.
Speakers:
Calvin Smith, Technical Architect & Salesforce MVP, Infosys
Tom Ingram, Salesforce Technical Lead, Infosys
Date:
Wednesday, November 20, 2019
Time:
9:00 a.m. - 9:40 a.m. PT
Venue:
Marriott Marquis, Foothill G (Room)
Abstract:
Communications and media companies are facing unprecedented industry disruption from new age and OTT players and their legacy systems and disjointed processes often create barriers to business agility and innovation. Learn how leading communications providers are transforming their B2B businesses with new business models elevating partner and customer experiences. Join the discussion to know more about how CSPs have accelerated Quote-to-Contract closure and speed to market on new offerings, along with enhancing service agility and NPS through a consistent and personalized experience across assisted and unassisted channels.
Speakers:
Yeshwanth Tiwari, Principal - Solution Owner, Telstra
Wayne Chang, IT Director, Verizon
Date:
Wednesday, November 20, 2019
Time:
10:30 a.m. – 10:50 a.m. PT
Venue:
Moscone West, Architect Theater
Abstract:
Communicating and documenting design intent is one of the most important things an architect does. Effective architects create illustrations to encapsulate complex ideas and concepts into simple, easy to understand visualizations. If you want to convey your ideas clearly, drawing is an essential skill to learn. This presentation will cover the types of illustrations you'll want to know how to create and when to use them, and software resources.
Speaker:
Calvin Smith, Technical Architect & Salesforce MVP, Infosys
Date:
Wednesday, November 20, 2019
Time:
2:30 p.m. - 2:50 p.m. PT
Venue:
Moscone South, Campground | Theater 1
Abstract:
Salesforce IT and Admins with complex organizations, numerous custom and third-party components, and related inter-dependencies, struggle to fully understand the scope and impact of change projects. Discover the tools to safely implement Salesforce changes with impact analysis, tailored development & test plans, and risk mitigation to ensure quality and efficiency.
Speaker:
David Binny, CEO, Panaya, an Infosys Company
Date:
Wednesday, November 20, 2019
Time:
3:30 p.m. - 4:45 p.m. PT
Venue:
InterContinental San Francisco 4th floor, Laurel Hill room
Abstract:
Shifts in business, technology and customer expectations present significant opportunities as well as challenges for the manufacturing industry. Your customers expect superior services and outcomes, while at the same time there is unprecedented commoditization reducing margins and creating opportunities for low-cost competitors.
These shifts are driving the emergence of new business models and non-traditional revenue opportunities in the manufacturing industry such as Servitization. Best in class manufacturers are learning to exploit the opportunities and address the challenges emanating from these emerging business models.
Join leaders from Johnson Controls service organization for a lively conversation on this fascinating topic and understand how intelligent service can change the game for you as you launch your journey from being a product company toward Servitization and service transformation.
Date:
Thursday, November 21, 2019
Time:
10:00 a.m. - 10:20 a.m. PT
Venue:
Moscone South Campground Theater 1
Abstract:
In the hyper-competitive marketplace, differentiating by providing a comprehensive customer experience is the key to success. Come learn how Finnair leads the industry by delivering a consistent and holistic customer experience across channels both in the offline and online stages of a customer journey.
Speaker:
Tuija Makkonen, Head of Customer Experience Applications at Finnair
Date:
Thursday, November 21, 2019
Time:
2:30 p.m. - 2:50 p.m. PT
Venue:
Moscone South, Campground | Theater 1
Abstract:
As health care is gearing up for the next phase of the digital wave, the definition of the "provider" has changed and extends beyond physicians, clinicians, and health professionals. The provider data management has been traditionally focused on episodic care, but the industry's shift towards value-based care has changed the definition and added new data challenges. Health plans and payer organizations are unable to collect and evaluate provider information across the university, local authorities and provider directories.
Inaccurate data on the provider puts millions of patients at risk costing billions of dollars. Further provider enrollment is scarcely automated, causing an absurd amount of waiting time and poor onboarding experience for the provider resulting in lost revenue for both payer and provider.
Join Infosys and Salesforce blockchain team in a discussion to design best in class provider experience on Salesforce, simplified application capture process, contracting and credentialing on Salesforce blockchain to reduce the onboarding time and capture accurate data on your doctor
Speakers:
Karthik Nagarajan, Industry Principal, Infosys
Dan Harrison, Emerging Technologies Architect, Salesforce
Date:
Thursday, November 21, 2019
Time:
2:30 p.m. – 3:10 p.m. PT
Venue:
Moscone West, Room 2002
Abstract:
Create a high-performance Lightning console for your agents without using any code. This session will focus on how to leverage out of the box features to configure a highly customized agent experience. You’ll learn why the console is such a powerful tool, console navigation, navigation behaviors that are configurable, and to think like an agent performing work. You’ll leave with time-saving features you “must implement”, methods to navigate to preconfigured views, page layout and component tips, plus helpful tips on load time optimization and troubleshooting.
Speakers:
Calvin Smith, Technical Architect & Salesforce MVP, Infosys
Tom Ingram, Salesforce Technical Lead, Infosys
Related Reading
- Infosys positioned as a Salesforce Ecosystem leader by ISG in both US and Germany markets
- Transforming customer service to customer experience center – a blueprint
- Salesforce - The Lightning transformation and beyond – Part 1
- Salesforce - The Lightning transformation and beyond – Part 2
- Infosys Digital Radar 2019: Enabling Transformation through Salesforce
