The COVID-19 pandemic has triggered several changes in consumer behavior, with convenience and value taking center stage. Additionally, trends such as live commerce, super apps, group buying 2.0 and influencer marketing 2.0 are fast gaining prominence. And the tech-savvy consumer is loving these shifts and demanding more. As a result, digital technologies have had an overall and defining impact on the retail industry – from the consumer journey to the retail employee experience and backend operations.
At the same time, retailers must not lose sight of the importance of adopting a human-centric approach to provide a memorable experience. In fact, it is perhaps the most critical differentiator. At Infosys, we know how to amplify the human experience by exploiting artificial intelligence (AI), innovation, automation, and digital technologies to power immersive experiences. By doing this, we magnify the human ability to do more.
Meet with Infosys at Booth #6411, Level 3
Engage with our experts at NRF 2022 to learn how to amplify the human experience across your stakeholders. Discover how you can tackle the disruption evolving over the last two years and enhance your business prospects.
Come Navigate Your Next with Infosys – make a difference to the core of your business