Retail Expo 2012

Event Details | Event Overview | Session Details | Speaker Profiles

Event Details

Date: September 24 – 26, 2012
Time: 10:00 – 17:00 A-EST
Venue: Hall 6, Sydney Convention & Exhibition Centre, Sydney NSW 2000, Australia


Event Overview

Retail Expo 2012, Australia's most definitive retail trade event, brings together buyers and sellers of technology, shop- fitting solutions; and design, security, and other services.

Connect with Infosys
The rules of retail have changed: Discover how, against this dramatically-changing backdrop, your organisation can stay ahead of consumer expectations. No longer are consumers happy with one source of information they seek to explore and discover.Today's consumers expect the 'unexpected'. Find out how digital transformation can exceed customer expectations.

Visit us at Booth #C12 to talk to our experts about ensuring you have all of your bases covered in the digital marketplace, using the most effective and efficient platforms that can help you address multi-channels like social media, marketing analytics, and mobility.

Who should attend?
Industry practitioners who are called upon to address challenges involved in meeting the ever-changing demands of consumers, including CIOs, IT general managers, supply chain managers, and operations managers.


Session Details

Topic: Getting to the big O: How Australian retailers are gearing up for omni-channel excellence
Speaker: Dawn Varghese, Senior Consultant, Retail & Consumer Packaged Goods, Infosys;
Andrew Dobosz,Associate Director, The Portland Group, an Infosys BPO Company
Date: September 24, 2012
Time: 14:30 A-EST
Venue: Sydney Convention & Exhibition Centre, Sydney NSW 2000, Australia

Session Description
Listen closely and you can hear the gasps. These are the last dying breaths of siloed systems that support different front- end channels (like call centre, catalog, retail, online, and mobile) and various back-end processes from procurement to distribution.

With higher costs and lower margins, the Australian retailer can no longer afford to fund wasteful systems that don’t yield the efficiencies and insights that the business needs; or the intuitive and convenient service that the consumer craves for.

Drawing from dozens of case studies on partnering with retailers around the world, Infosys experts will discuss topics like:

  • How savvy retailers are designing improved shopping experiences to increase customer loyalty and margins – and how they find funds for such initiatives
  • If I knew then what I know now: Top 5 lessons learned by U.S. and U.K. retailers on the journey to retail transformation
  • The Aussie advantage: Unique features in the Australian retail environment that are paving the way for the omni-channel revolution


Speaker Profile

Dawn Varghese, Senior Consultant, Retail & Consumer Packaged Goods, Infosys

Dawn is a leader in the area of supply chain and technology consulting, including inventory and warehouse management, transportation planning, and distributed order management for global and Australian retail clients. His specialties include solution design, functional consulting, business analysis, and future-proofing and transition management for retail transformation.

Andrew Dobosz, Associate Director, The Portland Group, an Infosys BPO Company

Andrew has 10 years' experience in the Australian market and specialises in supply chain and procurement consulting – including strategy, cost-to-serve, sales and operations planning, and network and inventory optimisation. His recommendations have helped leaders in Australian retail, consumer goods, and other industries save hundreds of millions of dollars, while improving their visibility and competitive advantage.


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