Resilient operations with projected savings of $8 million for utilities major
A utilities company based in the Northeast region of the US providing electric and gas services to approximately 4.5 million customers had their system built on mainframe and had plans underway to replace them in a span of 3 years. In addition, the customer support agents were inundated with queries amounting to more than 100 request types in more than 10 languages. The client engaged Infosys as their strategic partner for qualification, shortlisting and implementation of automation use cases. This lead to USD 8 million in potential savings with a break even period of just 1 year. Infosys helped optimize system performance leading to rate of successful transactions going up to 70%-90%.