Transforming Contact Centers to Being Resilient: With AI and Automation
Organizations understand the importance of contact centers as a vital connect between the enterprise and their customers. They go beyond providing customer support and retention, to customer acquisition and business growth. This makes it an imperative to continuously enhance contact centers to address critical business needs like improving customer onboarding and advisory experience, agent productivity and efficiency improvements, as well as ensuring customer retention and growth.
Contact center solution providers have traditionally focused on providing infrastructure and software to primarily enable customers’ connectivity to human agents with lesser focus on omnichannel and analytics capabilities. Enterprises need to relook solutions across three key dimensions viz. Experience, Efficiency and Insights to comprehensively modernize their contact centers. Learn how Infosys and UiPath can help enterprises in being resilient by transforming their Contact Centers.
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