- Infosys Cobalt
NelsonHall assessed and evaluated Infosys’ offerings and capabilities in cognitive and self-healing IT infrastructure management, and has identified Infosys as one of the overall leaders and a leader with specific capabilities in cognitive service desk and server-centric services in its NEAT evaluation released in February 2020.
The report states “In support of cognitive & AI operations, Infosys continues to evolve its hybrid IT management framework and automation capabilities through a mix of IP (Infosys Infrastructure Management Suite (IIMS), NIA, AssistEdge, and ESM Café). It also utilizes an extensive third-party partner ecosystem in a technology-agnostic approach. It is expected that Infosys will continue to expand its ecosystem partnerships in particular across open source, and with digital start-ups and ISVs in support of its hybrid IT management framework.”
The evaluation highlights Infosys strengths with regard to:
The report also highlights Infosys’ Localization initiatives in support of cognitive and AI services through:
John Laherty, NelsonHall Senior IT Services Research Analyst, said: “Infosys continues to develop significant capabilities in support of Cognitive & Self-Healing IT Infrastructure Management Services, across its own IP and third-party ecosystem partners in a technology-agnostic approach. Its IIMS combines multiple open source technologies supported by Infosys’ NIA cognitive, ML algorithms, and AI technology. Infosys is also placing more focus on predictive, self-healing, and self-learning capabilities as it seeks to drive autonomous operations through its AI ops engine across the entire IT ops stack.”