Case Study
Client had hired a legal firm to perform gap analysis. With the aid of this analysis, Infosys was tasked to chalk out a solution plan for the Digital Brand Commerce unit of the organization to make them compliant.
Key Challenges
- More than 20 use cases and consumer help desk scenarios
- Complex processes for multiple business functions in the organisation
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Talk To ExpertsThe Solution
Implementation design
- Solution plan for the Digital Commerce unit of the organization to make them compliant
- Develop solutions for rights of consumers, policy & consent changes across 30 websites
- 50 + applications in the landscape ( High Priority – 15, Med – 15, Low – 20)
- Program to be delivered in AGILE framework – CRAWL, WALK, RUN
- Define the work flow between Legal, IT, Operations team and the consumer services team (100 +) to handle customer requests
Data privacy compliance implementation design for a retail organization
Value Delivered as part of the program:
Enhanced operational efficiency: Defined work flow for legal, IT, Operations and customer services team (100+) to handle customer requests.
Enabling readiness for regulatory audit: Documents on record of processing to aid the client in case of any audit. Helped the client with e-privacy compliance and consent change management for 30+ websites
Benefits
3-phase recommendation plan for compliance
Record of processing documents for all identified applications
20 + use cases and scenarios for consumer help desk
Work flow for legal, IT, operations and consumer services team (100 +) to handle customer requests
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