Client had hired a legal firm to perform gap analysis. With the aid of this analysis, Infosys was tasked to chalk out a solution plan for the Digital Brand Commerce unit of the organization to make them compliant.
Value Delivered as part of the program:
3-phase recommendation plan for compliance
Record of processing documents for all identified applications
20 + use cases and scenarios for consumer help desk
Work flow for legal, IT, operations and consumer services team (100 +) to handle customer requests