Client had hired a legal firm to perform gap analysis. With the aid of this analysis, Infosys was tasked to chalk out a solution plan for the Digital Brand Commerce unit of the organization to make them compliant.

Key Challenges

More than 20 use cases and consumer help desk scenarios

Complex processes for multiple business functions in the organisation

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The Solution

Implementation design

  • Solution plan for the Digital Commerce unit of the organization to make them compliant
  • Develop solutions for rights of consumers, policy & consent changes across 30 websites
  • 50 + applications in the landscape ( High Priority – 15, Med – 15, Low – 20)
  • Program to be delivered in AGILE framework – CRAWL, WALK, RUN
  • Define the work flow between Legal, IT, Operations team and the consumer services team (100 +) to handle customer requests

Data privacy compliance implementation design for a retail organization

Value Delivered as part of the program:

  • Enhanced operational efficiency: Defined work flow for legal, IT, Operations and customer services team (100+) to handle customer requests.
  • Enabling readiness for regulatory audit: Documents on record of processing to aid the client in case of any audit. Helped the client with e-privacy compliance and consent change management for 30+ websites
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Benefits

3-phase recommendation plan for compliance

3-phase recommendation plan for compliance

Record of processing documents for all identified applications

Record of processing documents for all identified applications

20 + use cases and scenarios for consumer help desk

20 + use cases and scenarios for consumer help desk

Work flow for legal, IT, operations and consumer services team (100 +) to handle customer requests

Work flow for legal, IT, operations and consumer services team (100 +) to handle customer requests