Now, when work from home seems the only option for the foreseeable future, Telecom companies have seen a shift in customer requirements. Telecom companies have realized that customer experience is their top priority, which is directly proportional to their network’s performance.
Read the article authored by Ramakrishna K., AVP, Data and Analytics, Infosys, emphasizing on the relevance of Artificial intelligence and Analytics in the Telecom industry. He talks about how adapting AI and analytical approach will enhance the market sentiments and the credibility for the Telecom companies.
The article also talks about the key differentiators for companies in the telecom industry and how can companies leverage AI and analytics to attain those competencies.
Read the full article here