Infosys Continues its Winning Streak - Emerges as a 'Leader' in the ISG Provider Lens™ Future of Work Services 2025, Fifth Time in a Row!
Infosys has once again solidified its position at the forefront of - Digital Workplace Services, earning the prestigious title of ‘Leader’ in the ISG Provider Lens™ Future of Work Services 2025 in Germany and U.S. — for the fifth consecutive year.
About the ISG Provider Lens™ – Future of Work Services 2025 Report
The ISG Provider Lens™ Future of Work Services 2025 report assesses service providers across six key areas: Workplace Strategy and Enablement Services, Collaboration and Next-gen Experience Services, Managed End-user Technology Services, Continuous Productivity Services (including Next-gen Service Desk), Smart and Sustainable Workplace Services, and AI-augmented Workforce Services. This study evaluates providers’ capabilities in delivering key Future of Work Services across different regions on two key parameters — Portfolio Attractiveness and Competitive Strength — offering IT decision-makers a comprehensive view of market positioning and innovation in the evolving digital workplace landscape.
Infosys Leads Across All Six Key Categories of Future of Work Services in Germany and U.S.
Infosys’ leadership across all six key categories of Future of Work Services in Germany and U.S. marks a significant milestone in its journey of AI-first workplace innovation. This recognition by ISG highlights Infosys’ ability to deliver holistic, future-ready solutions that empower enterprises to thrive in a rapidly evolving work environment. Let’s dive deep into what industry analysts have to say about Infosys’ strengths in all these six key areas:
Workplace Strategy and Enablement Practices
Infosys harnesses its global scale and local presence for its strategic EX advisory. The firm’s immersive Living Labs approach enables clients to cocreate, test and refine AI-driven workplace solutions and accelerate pilot-to-production cycles.
- Roman Pelzel
Infosys leads in digital workplace strategy through AI-first platforms, strategic global partnerships, sustainability-driven innovations and industry specific solutions that deliver measurable business value and exceptional EX.
- Bruce Guptill
Collaboration and Next-gen Experience Services
Infosys integrates Copilot ReadyAssist and Azure AI Foundry into enterprise collaboration platforms, orchestrating multi-agent workflows and generative content creation to accelerate adoption and unify UX under compliance guardrails.
- Roman Pelzel
Infosys leads in next-generation collaboration and UX through AI-first platforms such as NAVI and Orbit, deep tech partnerships and global design investments that deliver intelligent, scalable and industry-tailored digital workplace solutions.
- Bruce Guptill
Managed End-user Technology Services
Infosys utilizes its DWX Command Center, circular DaaS portfolio and deep partner ecosystem to unify device telemetry, AI analytics and global delivery, enabling German clients to predict incidents, automate remediation and optimize asset utilization.
- Roman Pelzel
Infosys leads in managed end-user technology services through AI-driven resolution tools, global DaaS scale, deep partner integrations and industry specific delivery models that enhance productivity, reduce tickets and optimize digital experiences.
- Bruce Guptill
Continuous Productivity Services (Including Next-gen Service Desk)
Infosys uses its DWX Command Center to deliver Live Experience Analytics that blend real-time sentiment and device telemetry, auto-flag friction spots and trigger targeted improvement sprints that accelerate issue resolution and improve productivity.
- Roman Pelzel
Infosys leads in continuous productivity and next-generation service desk services through AI-first platforms, GenAI assistants, AR support and omnichannel tools that reduce MTTR, enhance autonomous self-service and facilitate scalable global delivery.
- Bruce Guptill
Smart and Sustainable Workplace Services
Infosys’ circular workplace framework combines persona-based provisioning with refurbish-reuse processes and e-waste governance, helping German clients reduce hardware costs, extend asset lifecycles and decrease CO2 footprints while boosting resilience.
- Roman Pelzel
Infosys is a leader in smart, sustainable digital workplace services, integrating AI, IoT and analytics to deliver energy-efficient operations, circular device management, inclusive experiences and real-time carbon tracking.
- Bruce Guptill
AI-augmented Workforce Services
Infosys securely augments Germany’s workforce with AI, utilizing more than 200 enterprise AI agents via Topaz, automated scenario analysis and multi-agent orchestration, safeguarded by its ISO/IEC 42001-certified responsible AI framework.
- Roman Pelzel
Infosys is a leading provider of AI-augmented digital workforce solutions, offering over 200 autonomous AI agents integrated across platforms such as Topaz, Cortex, NAVI and Orbit to deliver proactive, ethical and context-aware enterprise automation.
- Bruce Guptill
