Guidewire
Infosys is a Guidewire PartnerConnect 'Select' level consulting alliance member for the Americas. Infosys is a system integrator (SI) partner that helps carriers accelerate their digital transformation journey. The Infosys Insurance business unit, with its industry-leading strengths, expertise, and knowledge in consulting, technology, and business, offers end-to-end services to more than 120 insurance companies worldwide. Infosys' Guidewire Practice, consisting of Guidewire specialists, business analysts, technical analysts, industry experts, product architects, and quality analysts, is committed to serving insurers in their Guidewire journey. Infosys' Guidewire Practice drives continuous rich learnings and innovations, resulting in faster execution, outstanding quality, and improved throughput.
About the Partnership
The partnership between Infosys and Guidewire helps P&C insurers enhance customer experience, accelerate time to market, and achieve operational excellence. Infosys has a strong legacy of serving carriers with industry-leading knowledge and expertise across platforms and businesses. The Infosys Guidewire Centre of Excellence framework is based on a feedback process, leveraging the learnings from multiple Guidewire and other insurance product engagements across Infosys. The partnership, in addition to our deep industry insight and collaboration with Guidewire, will help P&C insurers enhance customer experience, accelerate time to market, and achieve operational excellence.
The Infosys Center of Excellence (CoE) assists clients with product implementation by performing as-is analysis, requirements gathering, gap analysis, rollout strategy, state-wise rollout, business rules workflow configuration, integration with upstream/downstream systems, and testing in compliance with Guidewire standards.
Infosys provides Guidewire Application Maintenance & Support (AMS) and enhancement services to marquee clients, helping them through the engagement by combining deep P&C domain knowledge with continuous integration and delivery, leveraging our deployment framework, reusable tools, and accelerators.
Based on extensive Quality Assurance (QA) experience across numerous insurance and Guidewire testing-specific engagements, Infosys has built reusable Guidewire and insurance domain-related test cases. These reusable assets can be customized for Guidewire testing with minimal effort, enabling faster onboarding of testing activities and proven QA capability on Guidewire. Ready-to-use test cases helped clients reduce testing time
Infosys has created a Guidewire upgrade playbook with a well-defined approach, methodologies, and framework for on-premise and cloud deployments. We conceptualize and build reusable tools and accelerators leveraging Infosys Cobalt to provide a seamless experience to our clients.
Infosys' knowledge management practice has created a repository of Guidewire-specific content and reusable assets that will help to expedite ramp-up and reduce effort.
Infosys Guidewire Centre of Excellence: A Framework for Efficient Guidewire Engagements
The Infosys Guidewire Centre of Excellence framework is based on a feedback process and driven by strong Guidewire expertise and manages:
Competency Development
Facilitate the acquisition and enhancement of Guidewire skills and knowledge needed to perform efficiently in new or existing engagements, thereby reducing ramp-up time and increasing client delivery assurance.
Reusable Tools, Solution/Integration Artifacts
Assist in reducing time, effort, and expenses by offering readily available components that can be effortlessly customized and integrated (using Integration Gateway) into various Guidewire engagements.
Best Practices
Proven industry techniques and principles enhance the utilization of Guidewire InsuranceSuite and ensure successful maintenance and implementation.
Engagement Support
Provide prompt guidance, resources, and support to resolve technical challenges, ensure seamless system functionality, and optimize business benefits.
Process & Methodologies
Follow a well-defined Guidewire recommended iterative approach from pre-inception, inception, sprint zero, development, stabilization, deployment, and launch phase to ensure that Guidewire engagements are successfully implemented and delivered.
Key Offerings
Infosys offers a range of Guidewire services to its insurance clients. Some of the key offerings are:
Infosys adopts an iterative and collaborative approach to deliver functional software increments in a shorter time frame, typically in the form of a minimal viable product (MVP), with the flexibility to adapt requirements based on feedback and changing business needs.
Business Analysis, Guidewire Configurations, and Integration: Infosys provides comprehensive assistance to customers in analyzing business requirements, configuring Guidewire InsuranceSuite, and integrating them with in-house and external systems to ensure successful implementation and deployment.
Portals Implementation and Integration with Guidewire: Infosys offers comprehensive support for designing, developing, and integrating portals with Guidewire InsuranceSuite to enhance user experience and improve operational efficiency for customers, brokers, and salesforce.
Infosys provides customers with an assessment, guidance, and support for upgrading Guidewire InsuranceSuite to the latest version, including on-prem and cloud, ensuring maximum security, functionality, and performance.
Infosys offers continuous maintenance and support for Guidewire InsuranceSuite, ensuring optimal functionality, availability, and performance while minimizing business disruptions and downtime.
Infosys offers continuous maintenance and support for Guidewire InsuranceSuite, ensuring optimal functionality, availability, and performance while minimizing business disruptions and downtime.
Infosys assists customers in efficiently migrating, consolidating, and managing their data within Guidewire InsuranceSuite while ensuring the quality, integrity, and compliance of the data by utilizing Infosys IPs for comprehensive end-to-end support.
Key Benefits
Infosys' innovative Guidewire solutions and accelerators help insurers reduce effort, accelerate time to market, and improve efficiency, all while enhancing the customer experience.
Reduce Efforts
Our solutions, such as Data Migration & Reconciliation Framework, can reduce data migration and integration efforts from a legacy system. With open API, our Mobile-Based FNOL Claim App enables Straight-Through Processing (STP) and provides a unique customer experience.
Accelerate Time to Market
Infosys Guidewire CoE and accelerators, such as the Implementation and Upgrade Playbook, Guidewire Estimation Model, Requirement Traceability Matrix, SLA Template, and ready-to-use templates and frameworks, can jumpstart greenfield implementation or upgrade, resulting in an expedited time to market.
Reduce Manual Efforts
Our ready-to-use tools increase efficiency and reduce manual efforts. For example, our Regression Test Suite helps reduce effort time, Gosu Analyzer ensures compliance with code quality to Guidewire standards, and our Sample Data Generator for Data Migration and Smart Logger for log management tools can minimize manual effort, provide stability for the application suite and significantly reduce testing time.
Reduce Implementation Time
Our cloud playbook helps reduce implementation time and provides step-by-step guidelines. Additionally, the client can leverage our Underwriting, Claims Workbench, and Digital FNOL applications from Guidewire Marketplace to streamline STP and improve customer experience.
Success Stories
From streamlining processes to enhancing user experience, Infosys has a proven track record of delivering successful Guidewire solutions that drive business value. Here are some of our success stories
For a leading Canadian specialty insurer, Infosys provided Guidewire InsuranceSuite implementation and validation services to increase business agility and deliver more value to brokers, partners, and policyholders.
For a Canada-based automobile association, Infosys provided Insurance Suite upgrades, maintenance support, and enhancements resulting in a successful transition, streamlined processes, and identification of potential automation opportunities. Delivered projects on time with reduced total contract value for the customer.
For a large US-based insurance and financial services company, Infosys provided Guidewire ClaimCenter maintenance support and enhancements leading to more efficient operations, faster turnaround time, and enhanced user experience.
