CAA Partners With Infosys for Its Seamless and Innovative Digital Transformation

For over 120 years, CAA has it's been helping Canadians stay mobile, safe, and protected by providing roadside assistance, travel insurance, advocacy, and member savings for 2.5 million plus members.

CCG has been utilizing Guidewire Insurance Suite to handle all personal lines of business since 2012 to improve online experience for its members Agents and stakeholders CCG aims to upgrade Guidewire Insurance Suite from version 7.X to version10.X.

Matthew Turack: Hi, I'm Matthew Turack, I'm the group president of the insurance companies here at CAA club group. CCG decided to partner with Infosys because of Infosys rate and vast global experience both on human experience management system but also from an application support to a project management and their ability to scale in terms of resources and their vast experience with Guidewire applications. Infosys played a really great partnering role in both helping us implement our success factor system and integration with our SAP system and helping us upgrade in support of our ongoing guidewire system.

Apra Sekhon: My name is Apra Sekhon. I am the chief innovation officer at CAA club group. You know implementing an upgrade of the magnitude and size and complexity of upgrade the existing system needs to continue to work and then continue to offer business value acquire the new system is being built and on the cut over date as soon as you cut over date is over then the new systems needs to come into effect with all the data for the past 10-12 years. Meanwhile, old system is still in production and successfully migrated over with all the workflows functioning as designed with all the features and functionalities the existing ones and the new ones coming into effect and working well for the business with the no business impact so that's a huge undertaking, choosing the right partner who you can partner with who shares your vision and Infosys came through all along and went right from having their senior Guidewire leadership team engaged us as part of the process to providing their a team to providing access to their center of excellence for resolving our technical issues ramping up their resources at the right time so that we can manage our budget carefully Infosys was an absolutely amazing partner.

Abhinav Khare: My name is Abhinav Khare. Here at CCA Club Group, I work in role of assistant vice president. We worked very closely with Infosys leadership management to develop a holistic comprehensive plan in order to deliver this project. It was certainly a big change and a complex change because you are talking about upgrading a system, we're not only system we are upgrading the infrastructure which this system works on. You are working upgrading the platform which your developer used to develop the system and database upgrade and all the functionalities. Innovations which we built over years, and we wanted to do it really fast to minimize any business structure.

Sathya Parthasarathy: My name is Sathya Parthasarathy and I am the vice president of application delivery and I have oversight of architecture technology and data at CCG. As we were going through the upgrade along with the Infosys team brought in their experts and help us to upgrade to an alternate path there was a lot of fun as I said there were a lot of planning metrics that were developed. The best part that I liked with Infosys was the access to their senior leadership and their ability to respond to concerns that we would bring up in a timely manner so we had both onshore and offshore resources from Infosys that were working on the project Infosys did understand the criticality of the success of this project that is required and they did bring in very qualified and certified architects developers and QA into the project and this greatly helped us in delivering quality software to business in the time that is 11 months that we had planned that we were able to deliver this as originally planned.

Abhinav Khare: We really wanted to do more with left and we wanted to do it in time and with quality and Infosys leadership they very well understood that or constraints and they were interested in making this program Infosys director job and making sure they've been there exhaustive testing and strategy which course of testing to make sure that we deliver according to product.

Matthew Turack: Infosys was a perfect partner not only because of their vast global experience and their ability to take what they have learned from different clients around the world to see what's the best practice how can we do things efficiently but their ability to to implement that with scale, size, efficiency and the knowledge base to do that here in Canada and for us that was extremely important to keep to the schedule to keep to the budget but not only that to drive the best solution at the end of the day was you know the best partnering.

Apra Sekhon: Overall, it was an absolutely incredible partnership with Infosys. I am so very glad we went through it with Infosys for this critical Guidewire upgrade project.