Offerings
Digital Transformation in Group and Voluntary Benefits
Overview
The group benefits space is characterized by a diverse ecosystem of players in which carriers collaborate with a wide range of service providers. This market is rapidly expanding and there is a need to transform platforms to support product development and speed to market. The benefits system includes features to manage enrollment, eligibility, self-service, billing, claims across multiple products like group life, dental, disability, critical illness and more.
By embracing rapid technological transformation, Infosys helps carriers in staying one step ahead of digital disruption. We work with some of the top carriers to help them manage enrollment, improve the experience of plan sponsors and participants, and deliver better outcomes by leveraging digital solutions. With industry-relevant expertise and a proven track record, our solutions enable insurers to adopt digital tools to gain a better understanding of customer requirements, improve industry processes and provide a seamless customer experience.
Trusted Partner for Group and Voluntary Benefits Services
Talk to our experts
Core Innovation Services
- Platform and Operations Transformation
- Business Strategy Development
- Re-imagined Plan Sponsor Journey
Digital Transformation Levers
- Living Labs
- Design Thinking Workshops
- Analytics, Artificial Intelligence, and Machine Learning
- Risk & Regulatory Transformation
- Intelligent Automation
- Digital Studios
Enterprise Transformation Capabilities
- Augmenting User Experiences
- Delivering Operational Insights & Analytics
- Increasing Operational Efficiency
- Improving System Performance
- Transformation Evangelism
Accelerators
- Open APIs for Insurance
- Robotic Process Automation
- Insurance CoE and Product Labs
- Plan Sponsor and Participant Experience
Success Stories
- For the leading global provider of Insurance annuities and employee benefit programs, Infosys accelerated their digital transformation journey and reduced time to launch new products by leveraging legacy modernization and Cloud acceleration.
- For a Fortune 500 US insurance company, Infosys enhanced the employee experience by developing and maintaining digital employer and employee claims portals.
- For a large US supplier of supplemental insurance, Infosys enhanced the Broker Agent experience by developing Broker Agent System using CRM MS Dynamics and implementing case setup automation using Pega.
- For a global financial investment management and insurance company headquartered in US, Infosys improved operational efficiency and reduced time-to-market by providing end-to-end support for billing and collections, post-issue, call center and claims.
Challenges & Solutions
Resource Center
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