Offerings
Insurance Application Maintenance and Support Services
Overview
Effectively managing complex and diverse IT landscapes is difficult and expensive today. It takes time, expertise, and money to navigate through the stages of application life cycle while developing solutions that reduce support expenses to lower total cost of ownership over time. To stay relevant to changing business needs in the post-COVID digital age, insurance carriers need to attain a competitive edge and win the faith of their customers.
Insurers require effective management of complex application environments to ensure smooth, secure, and reliable operations. This can be a significant challenge that requires specialized expertise and experience. Our global presence and extensive experience enable us to provide efficient and cost-effective management of application landscapes. Additionally, our expertise and proven track record in disruptive technologies empower organizations achieve their innovation potential and stay competitive in the rapidly changing digital landscape. We work with some of the top Insurers in the world to maintain and update their existing applications including troubleshooting and resolving technical issues and providing ongoing support and maintenance. We also offer consulting services to help carriers optimize their applications and improve their overall performance.
Reimagine an Agile, Efficient, and Scalable Application Services Landscape by Leveraging Digital Solutions
Talk to our expertsInsurers operate in an increasingly complex world disrupted by new digital technologies that throw up opportunities and threats from unexpected places. The challenge is to be able to sense and respond quickly, frequently and almost instinctively after analyzing them like living creatures do. This is the vision driving the Live Enterprise – the organization that is always ready for what's next. There is a need to reimagine Application Management Services (AMS) strategy to create an enterprise IT and application landscape that supports the realization of this Live Enterprise vision.
Infosys Live Enterprise Automation Platform (LEAP) for insurance provides a platform-centric approach for AMS services that makes application management agile, intelligent, integrated, resilient, and business-aligned, thereby enabling insurers to realize the live enterprise vision.
Success Stories
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Comprehensive IT services for Swiss Re
For a global reinsurer, Infosys standardized service across their global IT landscape, which included 150,000 service desk calls, 290,000 incidents, and 380,000 service requests annually, by smoothly migrating ITSM to the ServiceNow platform.
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Enabling a 360° Customer View Increases Servicing Efficiency
For a Fortune 500 US life insurance company, Infosys enabled 89% improvement in the time spent to capture information for client servicing and portfolio reviews resulting in higher client satisfaction by creating and deploying a successful customer-centric business transformation program.
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Optimized AMS by End-to-End Automation for an American Health Insurance Company
For a large US health insurance entity responsible for 38 independent Blue Plans located across the 50 US states, the District of Columbia, and Puerto Rico, Infosys automated a large portion of their tickets, significantly improved MTTR, and improved end user experience by developing an end-to-end automation led by Infosys Live Enterprise Automation Platform (LEAP).
Challenges & Solutions
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