ServiceNow was founded in 2004 on a revolutionary idea to transform how work gets done across the enterprise.
Today, enterprises need to evolve faster, but lack of process and legacy tools hold them back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths — moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow System of Action™, you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign, prioritize, collaborate, resolve root cause issues, gain real-time insights, and drive action. Employees are energized, service levels improve, and game-changing economics are realized. That’s Work at Lightspeed™— a smarter, faster way to get work done.
Infosys Enterprise Service Management Café is an AI-powered plug and play solution that provides all the process templates you need and ready-to-deploy code that makes your ServiceNow implementation 40 to 50 percent faster.
It consolidates and rationalizes the tools you already have and helps in predicting service outages, automatically orchestrating remediation, and enabling users to self-serve their needs from the Café app store. With Infosys Enterprise Service Management Café, you can pick from a choice of over 40 super-useful plugins to manage your always-on service delivery landscape. This delivers the productivity savings and efficiencies you need to drive innovation in enterprise service management and continuous service improvement, not just for IT but beyond for other business functions.
The outcomes are significant such as 30 percent improvements in user satisfaction along with 25 percent reduction in efforts.