Infosys Public Sector: Navigate your next to a Digital Government

Digital technologies are transforming how government agencies in Australia and New Zealand operate and deliver services. From serving constituents through government offices to delivering the services that constituents actually need from anywhere, anytime and through any channel. From taking months, and sometimes years, to address new requests to rapidly prototyping ideas and quickly adapting to requirements. And, from passively addressing physical and cyber threats to proactively securing the entire IT, process and service landscape to assure service delivery.

A series of initiatives or 'nexts' are driving this transformation. It is important for the agencies to identify the right next and execute it successfully.

Our value proposition

We enable government agencies to identify the right ‘nexts’ and successfully navigate those ‘nexts’ to become digital. Whether you are looking to optimize and modernize core systems and processes through automation and AI or to empower your agency with agile digital at scale, Infosys Public Sector has the experience and expertise that enables our clients to build a digital foundation.

  • A comprehensive digital framework to navigate the ‘nexts’ and deliver measurable outcomes across customer experience, insights and innovation, accelerated execution and service assurance
  • 30+ years of cross-industry experience adapted for the public sector to identify and define the right ‘next’
  • Strategic partnerships with best-of-breed software companies to offer COTS and Cloud-based solutions and accelerators for faster deployment
  • Predictable, on-time, on-budget execution through proven delivery models to successfully deliver our clients’ ‘nexts’ and always-on learning to drive continuous improvement

The Key Ingredient to Deliver High Quality Digital Government Services

Citizens increasingly look at seamless engagement experiences and personalised services from the government led by their ever-changing requirements and evolving needs. Governments, like the private sector, are under enormous pressure to deliver high quality digital services that meet the expectations of today’s digitally literate citizens. The expectation from the digital-age government services is to deliver citizen experiences in a highly cost-effective manner and create value at scale. This poses a significant challenge for these government agencies who need to navigate the interrelated complex legacy policies, numerous IT systems, dated processes and limited capabilities. One such scenario arises when we consider executing policy with agility - policy agility is simply executing legislated changes to policy with agility, however, executing that policy change is complex, convoluted and disjoint.

Learn more on how citizen experience can be enhanced with the backbone of policy agility.