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Infosys Crowned Leader in NelsonHall’s GenAI & Process Automation in Banking 2025

Transforming Banking. Leading the Future.

Infosys has been recognized as the Leader in NelsonHall’s GenAI & Process Automation in Banking 2025 report, securing the Leaders Quadrant across all five market segments and the top overall position. This achievement reflects our relentless pursuit of innovation and our commitment to empowering banks to thrive in a digital-first world.

Why Infosys Stands Apart

  • Market Leadership: Infosys ranked as leader overall and in all five segments—Overall, Process Automation, Operations, GenAI, and Professional Services—demonstrating our commitment to excellence and innovation.
  • End-to-End Solutions: We deliver comprehensive GenAI and automation solutions, enabling banks to enhance efficiency, reduce costs, and accelerate growth.
  • Proven Impact: Our solutions have driven tangible results for leading financial institutions:
    • For a leading investment bank:
      • Faster time to access information: < 6 seconds
      • Improved response accuracy: > 90%
      • Reduced workloads for 18,000 financial advisors
      • Queries handled per month: > 90,000
    • For a large U.S. financial service provider:
      • Reduction in effort: 50%
      • Increase in STP: 50%
      • Reduction in cost of operations: 77%
      • Three-year savings: $3.5 million
  • Growth Evidence: Infosys drives $1.2B in annual GenAI revenues, serving 205 banking clients globally with strong, sustained growth.
  • Differentiators: Proprietary AI platforms, deep domain expertise, and strategic partnerships set Infosys apart in banking transformation.
  • Talent & Capability: With 24,000+ GenAI specialists and industry-leading training programs, Infosys invests heavily in upskilling to deliver future-ready solutions.
GenAI Overall Graph

Trusted Partnerships & Client Endorsements

Clients consistently commend Infosys for deep domain knowledge, technical capabilities, and effective program management. Our end-to-end capabilities and robust ecosystem partnerships make us a high-value partner for banks seeking transformation.

Hear from the Leaders

"This recognition by NelsonHall reaffirms our vision to lead the AI-first transformation in financial services. At Infosys, we are pioneering next-generation solutions that combine GenAI, automation, and domain expertise to help institutions reimagine customer experiences and build resilient, future-ready operations."

- Dennis Gada, EVP & Global Head, Financial Services, Infosys

“Infosys’ services for GenAI and automation in banking enable clients to transform their operations using Small Language models (SLMs), specialized (fine-tuned) models, libraries of use cases & agents, domain blueprints, and templates. It crafts custom value propositions to meet each client’s unique requirements.”

- Andy Efstathiou, Program Director for Banking at NelsonHall

Download the Full Report and discover how Infosys is shaping the future of banking with GenAI and process automation. Request a consultation to explore tailored solutions for your institution.