Implementation of Integrated Fraud Management at a Large Financial Institution in Norway

The client is a large-scale financial services group in Norway focused on personal, private, and corporate banking.

With a view to protect the bank against all possible future frauds and make it safe for its customers, the bank has embarked on an initiative to implement an integrated Enterprise Fraud Management solution

Define a common enterprise-wide vision for fraud management
Agree on a sustainable Information Systems Architecture for future projects and initiatives

Infosys is collaborating with client’s group security team to implement Integrated eFraud Management Solution using Nice Actimize IFM solution. The scope of e-Fraud covers all transactions initiated by digital channels.

Key Challenges

Need of a central platform for Integrated Fraud Management solution for various channels
Effective implementation of Cross-Channel Fraud Detection
Need for efficient and automated fraud response processes. Real time blocking of payments
Regulatory compliance to risk scores all payments

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The Solution

Infosys provided consulting during the client’s product selection journey. Infosys was responsible for end-to-end implementation of the IFM and ActOne solution

Completed Mapping of Use Cases to Functional Specifications
Participated in workshops to capture functional and non-functional requirements
Data analysis, Gap analysis, integration, implementation, and customization of NICE Actimize IFM solution to meet client requirements.
Preparation of Functional and Technical requirement documents based on the business requirements
Completed design of interfaces required for IFM
Case manager solution upgrade from RCM to ActOne 6.4
IFM solution upgrade to IFM-X
Actimize Watch implementation for tuning the analytic models