Case Study
The client is a large-scale financial services group in Norway focused on personal, private, and corporate banking.
With a view to protect the bank against all possible future frauds and make it safe for its customers, the bank has embarked on an initiative to implement an integrated Enterprise Fraud Management solution
- Define a common enterprise-wide vision for fraud management
- Agree on a sustainable Information Systems Architecture for future projects and initiatives
Infosys is collaborating with client’s group security team to implement Integrated eFraud Management Solution using Nice Actimize IFM solution. The scope of e-Fraud covers all transactions initiated by digital channels.
Key Challenges
- Need of a central platform for Integrated Fraud Management solution for various channels
- Effective implementation of Cross-Channel Fraud Detection
- Need for efficient and automated fraud response processes. Real time blocking of payments
- Regulatory compliance to risk scores all payments
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Talk To ExpertsThe Solution
Infosys provided consulting during the client’s product selection journey. Infosys was responsible for end-to-end implementation of the IFM and ActOne solution
Completed Mapping of Use Cases to Functional Specifications
Participated in workshops to capture functional and non-functional requirements
Data analysis, Gap analysis, integration, implementation, and customization of NICE Actimize IFM solution to meet client requirements.
Preparation of Functional and Technical requirement documents based on the business requirements
Completed design of interfaces required for IFM
Case manager solution upgrade from RCM to ActOne 6.4
IFM solution upgrade to IFM-X
Actimize Watch implementation for tuning the analytic models
Benefits
Consultancy provided to client to select best-in-class solution using diverse experience with multiple products and client’s needs
Helping the client to create a roadmap for the entire e-fraud journey
Risk score based real-time screening of payments
Blocking suspicious transaction in real time by eliminating manual intervention by investigators
Integrated enterprise case management solution for investigators
Continuous model tuning mechanism through Actimize Watch
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