Unlocking the future of wealth management through cutting-edge digital transformation

In the competitive landscape of wealth management, firms face significant challenges, from inefficient account management processes and outdated technologies to adapting to evolving regulations and combating increasing competition from fintech disruptors. These factors collectively inflate operational costs and reduce both advisor satisfaction and client experience, demanding comprehensive transformation to optimize cost.

This case study delves into how Infosys collaborated with a leading wealth management firm to enhance their advisor and client experiences. By streamlining processes, modernizing technology platforms, and fostering a culture of innovation, this partnership not only drove significant business benefits but also positioned the client ahead of industry competition.

About the Client

The client is a global multinational investment bank and financial services company, known for its global wealth management, private banking, investment banking, and asset management services. Client offers a comprehensive suite of wealth management solutions, including financial planning, investment management, and retirement planning services.

Furthermore, our client has committed to building a next-generation wealth platform that redefines the future of wealth management. Recognizing the need, client partnered with Infosys to modernize and optimize their platform to meet the evolving needs of their advisors and clients.

Challenges

The client faced several challenges. The key issues were:

• Inefficient processes for managing client accounts and investments
• Outdated technology hinders advisor productivity and client experience
• Difficulty adapting to evolving regulations
• Increasing competition from other wealth management firms and fintech disruptors

The Infosys Solutions

Infosys partnered with the client to revolutionize their wealth management platform and enhance both the advisor and client experience. We streamlined advisor processes, modernized the investment proposal generation platform, and enhanced their managed accounts solution with SMA and UMA capabilities. We also re-engineered performance management and reporting, providing advisors with better tools and insights. For clients, we implemented goal-based financial planning and designed a digital experience around client onboarding and account maintenance for greater engagement and satisfaction. To accelerate innovation, we helped establish a Digital Lab and Factory, fostering a culture of rapid prototyping and experimentation.

Business Benefits

Infosys delivered remarkable benefits to the client through the transformation of their wealth management platform. Advisors and clients alike experienced significant enhancements, driving greater efficiency and satisfaction.

• Increased advisor productivity by 5-10%, enabling them to serve more clients and provide personalized advice.
• Streamlined and user-friendly digital experience for clients, leading to higher satisfaction and retention.
• Modernized investment proposal generation platform.
• Designed digital experience around client onboarding and account maintenance.

In conclusion, this success story demonstrates Infosys' ability to drive innovation and transform wealth management platforms, positioning clients ahead of industry competition.

Get in Touch

Ready to transform your wealth management platform? Contact us today to learn how Infosys can help you achieve your digital transformation goals. Reach out to our experts for a personalized consultation and take the first step towards unparalleled success.