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Infosys services for NASCO platform

Overview

NASCO is delivered in the software-as-a-service (SaaS) model. This platform offers a single claims processing system for all Blue Cross Blue Shield (BCBS) plans, helping reduce operational costs and transform operations.

Supported by end-to-end service offerings, Infosys offers a proven methodology to anchor the complex NASCO migration program for BCBS plans.

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Gap analysis

  • Business analysis and strategy
  • Assessment (plan structure, IT, medical policies, etc.)
  • Traceability map

Program and project management

  • Governance and program management structure
  • Strategic guidance, tactical oversight
  • Consulting

NASCO Configuration

  • Customized configuration and integration
  • Design and development of interfaces, reports, portals and tools
  • Align business and technical requirements

Migration testing

  • Test strategy and planning
  • Verification and validation of business processes, and functional and non-functional requirements
  • Regression, integration and acceptance testing

Manual Process Setup

  • Define and implement standard operating procedures
  • Business process outsourcing
  • Integrated claims, benefits and membership management

Continuous Improvement

  • Improve operational and process efficiencies through tools and automation
  • Usage of tools and utilities such as OpenConnect and macro-emulators
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Challenges & Solutions

The Infosys NASCO Centre of Excellence, which provides platform expertise, best practices, process reference models, predefined metrics and key performance indicators.

The Infosys NASCO Centre of Excellence, which provides platform expertise, best practices, process reference models, predefined metrics and key performance indicators.

The Infosys NASCO Centre of Excellence, which provides platform expertise, best practices, process reference models, predefined metrics and key performance indicators.

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