Overview

NASCO is delivered in the software-as-a-service (SaaS) model. This platform offers a single claims processing system for all Blue Cross Blue Shield (BCBS) plans, helping reduce operational costs and transform operations.

Supported by end-to-end service offerings, Infosys offers a proven methodology to anchor the complex NASCO migration program for BCBS plans.

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Gap analysis

Gap analysis

  • Business analysis and strategy
  • Assessment (plan structure, IT, medical policies, etc.)
  • Traceability map
Program and project management

Program and project management

  • Governance and program management structure
  • Strategic guidance, tactical oversight
  • Consulting
NASCO Configuration

NASCO Configuration

  • Customized configuration and integration
  • Design and development of interfaces, reports, portals and tools
  • Align business and technical requirements
Migration testing

Migration testing

  • Test strategy and planning
  • Verification and validation of business processes, and functional and non-functional requirements
  • Regression, integration and acceptance testing
Manual Process Setup

Manual Process Setup

  • Define and implement standard operating procedures
  • Business process outsourcing
  • Integrated claims, benefits and membership management
Continuous Improvement

Continuous Improvement

  • Improve operational and process efficiencies through tools and automation
  • Usage of tools and utilities such as OpenConnect and macro-emulators

Challenges & Solutions

The Infosys NASCO Centre of Excellence, which provides platform expertise, best practices, process reference models, predefined metrics and key performance indicators.

The Infosys NASCO Centre of Excellence, which provides platform expertise, best practices, process reference models, predefined metrics and key performance indicators.

The Infosys NASCO Centre of Excellence, which provides platform expertise, best practices, process reference models, predefined metrics and key performance indicators.