The Infosys Utilities practice partners with power utilities to implement Demand Response (DR) and direct load control programs. Our services span the DR lifecycle – from analysis of business requirements, conceptual architecture and vendor evaluation to load profiling and contact center support for program enrollment, event management, billing, and settlement.
We integrate demand-side functionality and Distributed Energy Resources (DER) with the distribution and transmission system. It helps identify consumers and monitor reduction during a load control event. We also incorporate customer notification and event settlement systems with third-party applications. Our approach optimizes grid operations, while deepening customer engagement with innovative usage incentive schemes.