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Overview
Retail is at a defining moment. The boundaries between physical and digital are dissolving, and consumer expectations are evolving faster than ever. Today’s shoppers demand personalized, frictionless experiences whether online, in-store, or anywhere in between. At the same time, retailers face unprecedented challenges: inflationary pressures, supply chain disruptions, and the need for sustainable growth.
The answer lies in AI-powered transformation. Artificial intelligence is no longer a back-office tool, it is the engine driving intelligent pricing strategies, loss prevention, hyper-personalized engagement, and adaptive commerce platforms. From agentic AI that autonomously optimizes operations to MACH architectures that enable agility and innovation, the future of retail is connected, resilient, and human centric.
At Infosys, we believe success in this new era requires an AI-first mindset, enterprise-wide data readiness, and ethical innovation. By blending technology, talent, and trust, retailers can unlock new growth, elevate customer experiences, and lead the next wave of retail reinvention.
Our Presence at NRF 2026
Meet with Infosys at Meeting Room #2862
Engage with our experts at NRF 2026 to explore how AI is transforming retail. From hyper-personalized experiences to intelligent operations, discovering how AI can help you navigate disruption, unlock new opportunities, and future-proof your business.
Come Navigate Your Next with Infosys – make a difference to the core of your business
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Pre-NRF Executive Kickoff
Infosys is proud to sponsor the NRF Kickoff Event hosted by Coresight Research. This exclusive gathering will bring together senior retail leaders and industry influencers for content sessions, networking, and an intimate executive dinner.Date & Time: January 10, 2026 | 3:00–6:00 PM
Location: New York City
Microsoft Theatre Session
Infosys will take the stage at the Microsoft booth theater as part of the “Retail Forward: Return on Intelligence” series during NRF 2026. Our experts will share actionable insights on how data and AI are transforming retail—from hyper-personalized experiences to intelligent supply chains.Date & Time: January 11, 2026 | 12:00–12:30 PM
Location: Hall 3, Booth #4503, Jacob K. Javits Convention Center
Speakers: Srinivas Gopal Sugavanam, Amit Garg, Pinkesh Kothana
Key Takeaways
Get a grasp on what’s in store - the latest thinking from our experts
Learn how we can help you navigate your next in the industry
About us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
