Transforming the Beauty Retail Experience with Infosys and Ulta Beauty
"Infosys wanted to partner with us not just to install systems but to reimagine the beauty experience. That shared vision of always improving has been vital to our growth" – Mark Martynus, SVP of Consumer Technology at Ulta Beauty
Empowering Growth, Elevating Guest Experiences
With over 1,400 stores and a vision to make "all things beauty, all in one place," Ulta Beauty has redefined the beauty retail landscape. Since 2012, Infosys has been a proud technology partner in this transformational journey, helping Ulta Beauty seamlessly blend innovation and guest-focused experiences.
The Challenge
The beauty industry has undergone a remarkable evolution. Social media and digital influence have dramatically changed the way customers discover and interact with beauty products, making it essential for Ulta Beauty to bridge the gap between online research and a seamless in-store experience. To achieve this and scale its operations, Ulta Beauty needed robust, future-ready technology solutions.
Key Initiatives Delivered:
- Mobile Point-of-Sale Innovation on Oracle Xstore: Infosys supported the deployment of mobile POS systems, enabling faster, frictionless checkout experiences.
- Store-to-Door Fulfillment: Enhanced systems for seamless order fulfillment, ensuring guests can shop how and where they prefer.
- Rapid System Upgrades: Leveraged Infosys tools to accelerate store upgrades from 15 locations per night to 85—and even 300 for critical patch deployments.
- Scalable Technology Infrastructure: Delivered major software upgrades powered by Oracle, including a leap from Version 6 to Version 19, followed quickly by Version 23, laying the foundation for future innovation.
The Results
Infosys has been instrumental in enabling Ulta Beauty’s exponential growth and success as their growth has accelerated across the US. With technology as the backbone, this partnership has continuously empowered Ulta to deliver on its brand promise while keeping the guest at the center of every decision.
Navigate Your Next with Infosys
Transforming industries and driving innovation is at the core of what Infosys does. Our long-standing partnership with Ulta Beauty is a testament to the impact that aligned values and cutting-edge technology can have on creating exceptional customer experiences and scaling for the future.
Are you ready to redefine your industry? Partner with Infosys today to Navigate Your Next.
