The Infosys Retail practice offers cloud-based omni-channel solutions at the intersection of conventional, digital and mobile commerce. Omni-channel retailing provides customers with a personalized, channel-agnostic experience across touch points.

Infosys reengineers business processes to address organizational, technical and logistical challenges in the seamless movement of products between channels. We help you offer flexible delivery models, including click-and-collect and the exchange of online purchases at retail stores.


Challenges & Solutions

Cloud-based platform provides a unified digital experience across connected devices, which cultivates loyalty and increases customer lifetime value.

Technology engines, pre-configured reference templates, proprietary toolkits, accelerators, and collaboration platforms for supply chain partners facilitate implementation of models to reduce delivery lead time and / or cost of operations.

The Infosys Omni-channel Personalization Engine presents personalized content to each consumer regardless of the access channel, time and location. In addition, it offers insights into consumer behavior as well as effectiveness of campaigns, and provides tools to fine-tune outcomes.