Agility With Customer Centricity: Learning from Innovative Brands
By Alok Uniyal, Vice President – Quality & Head – Agile-DevOps Services, Infosys
Haier, Tesla, CVS Health and Peloton are all landmark firms that have fostered a product-centric, agile culture even as their share prices have swelled. All these firms focus on developing superior customer experiences in innovative ways to stay one step ahead of market sentiment, delivering exciting solutions at scale. And all have reimagined both business and operating models to put customers at the center of everything they do and touch.
Discover the successful strategies of these innovative brands and how organizations like yours can follow the suit? What specific techniques can leaders foster to quickly onboard digital technologies, processes, and ways of working that give rise to the next level of customer and human centricity.
Check out this article as published in CRN to learn more.
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