Case Study
Bausch Health Companies Inc. is a global diversified pharmaceutical company whose mission is to improve people's lives with their health care products. Bausch develops, manufactures and markets a range of products primarily in gastroenterology, hepatology, neurology, dermatology, and international pharmaceuticals.
Bausch Health selected Infosys to provide Operations & Infrastructure support services to proactively monitor, support, administer, and manage their cloud platforms hosting non-SAP applications.
Key Challenges
Bausch Health was facing the following issues:
- Lack of infrastructural operational efficiency leading to low service excellence
- Lack of extended support coverage
- Absence of Real-time High-Availability solutions
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Talk To ExpertsThe Solution
Proactive monitoring and management of Bausch’s cloud platforms
Infosys adopted a 3-phased approach to manage CloudOps for Bausch Health – Knowledge Transfer, Primary Support, and Secondary Support
Configured automated health checks for AWS EC2, AWS RDS and Amazon Redshift resources on the cloud watch monitor and SNS to auto-create ServiceNow incidents with priority-based model on different environments - Development, Testing, and Production
Automated daily health-check reports for AWS Resources such as EC2 Instances, RDS, and Amazon Redshift to make sure backups are functioning as expected
Automated the aged access keys and inactive-users list report as part of Bausch security policy (disabling IAM users after 365 days of inactivity)
Benefits
Improved operational and infrastructure services to drive efficiency through service excellence
Helped in cost savings through offshore model. Services provided under various support models are:
- Provided 16x5 coverage on-desk L2 support from the offshore team
- Provided 8x5 coverage on-desk L3 support
- On-call support during off-business hours for P1 incidents
Enabled high availability mechanism by provisioning VMs in different availability zones
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