Bausch Health Companies Inc. is a global diversified pharmaceutical company whose mission is to improve people's lives with their health care products. Bausch develops, manufactures and markets a range of products primarily in gastroenterology, hepatology, neurology, dermatology, and international pharmaceuticals.
Bausch Health selected Infosys to provide Operations & Infrastructure support services to proactively monitor, support, administer, and manage their cloud platforms hosting non-SAP applications.
Bausch Health was facing the following issues:
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Proactive monitoring and management of Bausch’s cloud platforms
Infosys adopted a 3-phased approach to manage CloudOps for Bausch Health – Knowledge Transfer, Primary Support, and Secondary Support