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Infosys Global Device as a Service

Overview

More and more Organizations today are taking a decision to dis-invest in depreciable asset procurement CapEx model and move towards an OpEx based consumption model.

Infosys Global Device-as-a-Service (GDaaS) is an offering that provides a convenient solution for the entire Device Life Management from procurement to Device Disposal

The service not only provides the hardware devices alone but also includes device management related services that are delivered throughout the lifecycle of the device at a predictable, “per-device-per-month” price which helps our clients optimize spend on IT.

Lower and predictable costs and cash flow:
Subscription-based device-as-a-service models helped client to transform the high cost of acquiring devices from a capital expenditure

Enhanced Security:
All MWP devices in client have up-to-date security software

Single Partner Accountability:
Infosys is the single point of contact for end-to-end asset lifecycle management of end user devices. No need to manage multiple contracts

Improved end user satisfaction:
Improved employee experience as users get device which best suited for their needs

Systematic refreshes of existing equipment:
All MWP devices will be up to date as device refresh cycles have already been defined in the contract

Efficient commercial model:
Flexible DaaS contracts to accommodate changing business needs

Tailored and collaborative services:
Business Aligned Device Life cycle management services

Secure disposition for devices:
Secure and environmentally efficient device disposal management

A Value based DaaS proposition that provides realistic and tangible outcomes

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  • A persona based DaaS proposition including an AI-PC based device fleet.
  • Factory services and optimized warehousing ensures devices are available at the right place and at the right time.
  • Analytics powers proactive management and hence an uplifted user experience.
  • On a commercial front, a flexible OpEx solution provides cost flexibility to the clients.
1

Solution Based on direct Factory to User Device Delivery

2

Optimized Round the Clock Support

3

Onsite Support Services where required to provide personal touch

4

Digital Lockers and Vending Machines for Contactless Service

5

Interactive Secure Video Remote Support

6

AI, Analytics & Automation, Self Service & Self heal

7

Warehousing, Stocking and Depot Services

8

OpEx based - Flexible Monthly Billing Model

  • Value Based DaaS
  • Optimized Operations
  • Uplifted User Experience
  • Device Security
  • Sustainability
Line

Challenges & Solutions

DaaS provides an opportunity to streamline the User Personas, have control on the number hardware models and eliminate non-standard device model

Both devices and services are blended into a single per month per device cost providing simple pricing methodology

Ability to choose the fleet and flexibility to fuse in new requirement as requirements changes over a period of time

Much predictable costs and cash flow with a monthly fee based on consumption model

Organizations will have to manage only one manage service provider instead of managing multiple vendors

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