The Belgium Post Delivers Packages And On Digital Transformation
The Belgium Post Group, known as the bpost group, delivers mail and parcels in Belgium and wants to be a leading player in eCommerce logistics across Europe. To offer differentiation, bpost needed to establish an omnichannel experience that connected the physical and the digital world for increasingly tech-savvy customers, providing a seamless experience whether the customer is online from a mobile device, laptop, or brick-and-mortar store. The second objective was to retain and attract new talent within the company.
To achieve their objective, bpost leveraged Infosys experience in delivering digital transformation via Infosys Living Labs, Infosys Live Enterprise and Infosys Cobalt. bpost utilized the Infosys Living Labs in digitizing the whole process of receiving and delivering a package. Infosys Cobalt offers a comprehensive solution set that fits the needs of this industry.
Read this exclusive article on Forbes, where Sébastien Scarmure, Chief Digital Officer, bpost talk about how Infosys delivered digital transformation and enabled them to do more ambitious projects in the future.