Transforming Retail Banking with AI-Driven Solutions

In this engaging conversation recorded at AWS re:Invent 2024 in Las Vegas, Paul Richards, Director of Software Engineering at Citizens Bank, and Puneet Mody, VP – Financial Services at Infosys, explore how AI is transforming retail banking. From delivering personalized experiences to customers and reducing friction in digital journeys, to empowering employees with AI-driven tools, this conversation showcases how banks can leverage emerging technologies for both client and internal impact.

As part of Citizens Bank’s digital-first strategy, the discussion touches upon the evolving needs of digitally native customers, how AI and avatar-based interfaces are reshaping interactions, and the role of partners such as Infosys, NVIDIA, and AWS in enabling this transformation. Tune in to see how tailored digital experiences are laying the foundation for the next generation of banking.