This sportswear manufacturer wanted to improve the user experience of their connectivity platforms. The aim was to upgrade their existing on-premise intranet portal to boost collaboration, cohesion, and productivity in teams.
Client wanted to refurbish their intranet-portal with Office 365 and steer towards cloud deployments. Infosys integrated Office 365-toolbox for a key module of client’s existing on-premise intranet-portal to create a hybrid setup with demarcation between apps and workspaces. An App Center helped consolidate the intranet-Portal, Office 365, and mobile apps.
Key Challenges
- Low load times and performance lags, leading to staleness of content
- The existing federated hybrid search approach entailed maintaining a large number of servers, leading to a high total cost of ownership
- Low consumption of existing content coupled with the lack of an interactive interface
- Unsatisfactory user experience for mobile devices across browsers and operating systems.
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The Solution
Developing a hybrid intranet portal with SharePoint On-Premise and Office 365
What did we do?
The overall process to build the new intranet started by collaborating with clients on a design-thinking based approach and brainstorming over the various possibilities and challenges, backed by our offerings under Infosys Cobalt.
- Developed the backend of the News communication center part of the intranet portal using Microsoft Azure with a globally distributed, geo-redundant Cosmos DB.
- Configured Hybrid Search configured between on premise and online SharePoint workspaces.
- Developed business critical custom features around the new intranet to enable end users to ask questions anonymously and to subscribe to their favorite news channels.
- Revamped the UI to make the portal responsive across multiple browsers and screen sizes (320px, 576px, 992px, 1200px, 1600px & above) including desktops, tablets, laptops and phone (Android, iOS etc.). Mobile first responsive approach was adopted using Bootstrap as the responsive UI framework.
Optimizing performance, cost and effort
- Identify the business pain points and brainstorm the best possible solutions.
- Devise effective strategies to implement the changes with minimum business impact.
- Optimize the solution components in terms of performance, cost and effectiveness.
- Create reusable components and automate to save efforts and prevent manual intervention.
Benefits
A revamped end user experience with higher employee engagement
Improved application performance and reduced load time from users across multiple geographies. The latest content was now available to end users within a few seconds from the time of publication.
Reduction in server count and total cost of ownership
Fresh and engaging content (new templates, videos, article sharing capabilities) to boost consumption along with an interactive platform to enhance collaboration
Improved mobile experience for end users
