Offerings
Infosys Social Care Solution
Overview
Social Care is an interactive, intuitive, and responsive solution leveraging Microsoft Business Applications suite for transforming Social Media Consumer experience. Social Care provides active listening over social media so that no conversations gets missed and prioritizes conversations to handle negative conversations immediately before they become a disaster later.
The key building blocks of our Infosys Social Care solution are –
- Monitor Brand Health
- Track competitor mention
- Engage and reward influencers
- Sentiment analysis for resolving consumer concerns
- Prioritize customer support
- Enable omnichannel engagement and live agent support
An interactive, intuitive, and responsive solution leveraging Microsoft Business Applications suite for transforming the social media consumer experience
Talk to our experts
The solution spans across different industries to help them attract customers as more and more consumers are moving to social media channels to interact with organizations. With this offering, we also offer integration capabilities to the entire stack of Dynamics Applications as well as connectors.
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