Social Care is an interactive, intuitive, and responsive solution leveraging Microsoft Business Applications suite for transforming Social Media Consumer experience. Social Care provides active listening over social media so that no conversations gets missed and prioritizes conversations to handle negative conversations immediately before they become a disaster later.
The key building blocks of our Infosys Social Care solution are –
The solution spans across different industries to help them attract customers as more and more consumers are moving to social media channels to interact with organizations. With this offering, we also offer integration capabilities to the entire stack of Dynamics Applications as well as connectors.
Brochure - Infosys Immersive Workspaces
Brochure - Infosys Social Care Solution
Faster case resolution
Reduce customer churn through consistent support across channels
Improved customer relationship via complete engagement on social media
Optimized operational costs leveraging AI
Effective Marketing campaigns backed by powerful insights
Get product suggestions enabling improvement of existing products and building new and better products.