Cisco
The largest IT networking company in the world

Impact:
Infosys brought in AssistEdge and robotic automation, enabling cost reductions of up to 80% and reducing 2 million hours of wait time per year in one process alone.

What we're trying to do with world-class customer service is really reinvent, completely transform and turn inside out the way we deliver customer service here at Cisco…. We're looking to use digitization to be able to simplify, standardize, and automate many of the processes that drive work, so that we can change the investment we have in people, so that they are then able to have better conversations with a customer.

Haier
The world’s largest manufacturer of home appliances

Impact:
Infosys researched the pain points of doing laundry, and used software to simulate more than 10,000 different hardware devices to performance test smart washing machines. The simulations helped save washing machine, installation, electricity and water costs and enabled rollout three months earlier. The idea is also helping Haier test other IoT and M2M projects as it transitions from a pure manufacturing company to services.

The smart washing machine is designed to serve people’s desire to do laundry in the most convenient and efficient way – and make it a delightful experience. It was very challenging to make sure the project goes live on time. The simulator effectively shortened the time for interoperability testing. The project is in line with Haier’s strategy to transform from a pure manufacturing company to a service company.

TCS Comtech
A software provider that helps US Public Safety Answering points (PSAPs) answer emergency calls

Impact:
Infosys used the ZD framework to resolve complex automation requirements by adopting automation across 3 layers – user interface, Back-end Protocol and Audio Grading. This has improved the scalability and reliability of systems that help respond to life or death 911 calls every day.

Every call is potential life and death in 9-1-1. And it’s important to us that that functionality’s going to work when a 9-1-1 operator answers your call. And this automation is of tremendous benefit for us to assure that our system’s going to be scalable and reliable for that life or death call.

Vodafone New Zealand
New Zealand’s largest mobile phone provider

Impact:
Vodafone, Infosys and EdgeVerve jointly developed an integrated customer experience from 3 disparate IT stacks, giving call centre, retail and provisioning a common view of the customer. They went from concept to launch in 12 weeks, increasing the velocity and quality for new services and customer care.

We had a Eureka moment. [We started] redesigning processes in a way that linked in to legacy systems but made it really easy for us to change process fast and deliver better outcomes.