Through our partnership with Infosys and with this Zero Distance Initiative, we were able to solve this complex problem that the utility’s been facing for some time… Beyond the millions of dollars that we're going to be saving here at APS, the benefit is truly with our end customers in having a system that's going to be flexible and nimble and meet all of their needs.
What we're trying to do with world-class customer service is really reinvent, completely transform and turn inside out the way we deliver customer service here at Cisco…. We're looking to use digitization to be able to simplify, standardize, and automate many of the processes that drive work, so that we can change the investment we have in people, so that they are then able to have better conversations with a customer.
The smart washing machine is designed to serve people’s desire to do laundry in the most convenient and efficient way – and make it a delightful experience. It was very challenging to make sure the project goes live on time. The simulator effectively shortened the time for interoperability testing. The project is in line with Haier’s strategy to transform from a pure manufacturing company to a service company.
Every call is potential life and death in 9-1-1. And it’s important to us that that functionality’s going to work when a 9-1-1 operator answers your call. And this automation is of tremendous benefit for us to assure that our system’s going to be scalable and reliable for that life or death call.
We had a Eureka moment. [We started] redesigning processes in a way that linked in to legacy systems but made it really easy for us to change process fast and deliver better outcomes.
Close to #zerodistance with legends @omysummit , Bran Ferren and @ishii_mit #InfosysConfluence pic.twitter.com/bHzPGQWfkT — Holger Mueller (@holgermu) April 28, 2016
Close to #zerodistance with legends @omysummit , Bran Ferren and @ishii_mit #InfosysConfluence pic.twitter.com/bHzPGQWfkT
How will business evolve? #digitaltransformation @Infosys #infosysconfluence #zerodistance #futureofwork pic.twitter.com/HqTFgdJfEq — Alan Lepofsky (@alanlepo) April 28, 2016
How will business evolve? #digitaltransformation @Infosys #infosysconfluence #zerodistance #futureofwork pic.twitter.com/HqTFgdJfEq
Fave #ZeroDistance quote - " Dream with your customer" #InfosysConfluence pic.twitter.com/O8reKcCv4k — thelaurenklein (@thelaurenklein) April 28, 2016
Fave #ZeroDistance quote - " Dream with your customer" #InfosysConfluence pic.twitter.com/O8reKcCv4k
How @Infosys uses #designthinking #ZeroDistance #InfosysConfluence pic.twitter.com/3rPmIRrYQK — Aman Yadav (@yadavaman) April 28, 2016
How @Infosys uses #designthinking #ZeroDistance #InfosysConfluence pic.twitter.com/3rPmIRrYQK
MyPoV: the basis of #zerodistance is the need to drive innovation inside the organization #InfosysConfluence pic.twitter.com/j8KWtMN5G6 — R Ray Wang (???) (@rwang0) April 28, 2016
MyPoV: the basis of #zerodistance is the need to drive innovation inside the organization #InfosysConfluence pic.twitter.com/j8KWtMN5G6
. @Infosys ' #VishalSikka goes the extra mile for #ZeroDistance Project #GeneralElectric #corporategovernance Read: https://t.co/Kmb98yT9Fh — India Opportunity (@IndiaOneBillion) January 21, 2016
. @Infosys ' #VishalSikka goes the extra mile for #ZeroDistance Project #GeneralElectric #corporategovernance Read: https://t.co/Kmb98yT9Fh
How do we know @Infosys focus on #ZeroDistance is working? When @vsikka asked for testimonials, over 500 clients chimed in! — Ned May (@nedmay) April 28, 2016
How do we know @Infosys focus on #ZeroDistance is working? When @vsikka asked for testimonials, over 500 clients chimed in!
"Education is the mechanism to help us innovate." #zerodistance #InfosysConfluence — Laine Powell (@lainempowell) April 28, 2016
"Education is the mechanism to help us innovate." #zerodistance #InfosysConfluence
Successful #designthinking and #zerodistance from code, clients and value drives #innovation @SandeepDadlani @Infosys #fowcforum — Mark Edgar (@MarkEdgarHR) May 9, 2016
Successful #designthinking and #zerodistance from code, clients and value drives #innovation @SandeepDadlani @Infosys #fowcforum
@Infosys Loved exploring with the #ZeroDistance lens. Made me think that I could be a aircraft engineer. #InfosysConfluence — Dayle Stevens (@Dayle_Stevens) April 28, 2016
@Infosys Loved exploring with the #ZeroDistance lens. Made me think that I could be a aircraft engineer. #InfosysConfluence
"...more than 90% of the company’s 180,000 employees worldwide are involved" @Infosys #innovation #zerodistance https://t.co/vR7bjqg8OF — NelsonHall (@NHInsight) March 1, 2016
"...more than 90% of the company’s 180,000 employees worldwide are involved" @Infosys #innovation #zerodistance https://t.co/vR7bjqg8OF