Industry Offerings

Communications Customer Experience (CX) Transformation

Acceleration of product parity with competitor's offerings combined with no contract service subscriptions will continue to increase customer churn, decline ARPU, high acquisition and in- life service costs.

To reduce churn rate, increase ARPU and reduce cost of acquisition, this offering will help you to deliver differentiated cross-channel customer experience which will increase brand loyalty and improve cross-sell take up rates.

Our Offering

Our Communications CX transformation offering will help you to have access to best in class customer journeys, customer life cycle management algorithms and business process definition templates. The offering will help accelerate your business strategy and roadmap definition with execution that is focused on improving specific customer related metrics.

The offering is highly modularized and structured to deliver CX capability improvements that includes cross channel inventory management, field operations, self service, retail stores experience, customer care, customer analytics, sales force effectiveness, order management, customer account hierarchy and order to cash business process transformation

The CX offering is unique because it integrates customer insights with business process redesign to improve process efficiencies and effectiveness.

The key benefits that you will realize from this offering are:

  • Improved customer retention rates
  • Increased average customer tenure
  • Increased ARPU
  • Increased sales conversion rate
  • Improvement in customer satisfaction metrics

Offering Owner

Peter D'Amato Pete D’Amato, Partner,

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