Players such as Amazon are setting new expectations for superior customer service across industries. To remain relevant to today’s customer across all channels, banks need to transform their approach to technical and operational delivery. They need to become digital and iteratively develop services that are in tune with the times. Innovation leaders such as FinTech provide support for such requirements.
Infosys Consulting supports interactions between clients and relationship managers ranging from mobility, app development, collaboration, and robo-advice across all digital touch points.
Block-chain technology has the power to disrupt the financial services industry with significant impact on the banking value chain. Infosys Consulting can help analyze potential use cases along with implications. We also support the implementation by leveraging our Block-chain Research Center.
Infosys Consulting helps you centralize and gain operational efficiencies in processes related to on-boarding and know-your-customer (KYC). We also help you evaluate/restructure and redesign governance frameworks and integrate processes related to anti-money laundering (AML) and fraud.
Frequent ongoing changes in regulations necessitate new procedures and processes for banks to remain compliant. However, while supervisors force banks to improve their culture, the current focus is on controlling the incidence of failures and conduct violations. Capital markets are still on top of the agenda for regulators. Further, enhanced Organization for Economic Co-operation and Development (OECD) standards for offshore assets will soon be implemented.
Infosys Consulting supports clients in improving their anti-fraud programs by standardizing workflows and adopting predictive analytics-based detection mechanisms. We also help with efficiently managing regulatory audits, conducting assessments and identifying synergies across all audit functions such as compliance testing and internal audits.
To exchange financial account information, Infosys Consulting offers clients focused and quick insights into cost and revenue drivers across two cycles. We also deliver a detailed specification of requirements for strong processes, flexible and sustainable IT architecture and an end-to-end implementation plan including continued monitoring of changes.
Infosys Consulting has a proven methodology – the MiFID II Project Tool – that enables a validated and end-to-end analysis of MiFID II/MiFIR impact. We determine assumptions and implement these even though detailed requirements will be available only by mid 2016. Our methodology significantly reduces costs for a typical MiFID II/MiFIR implementation along with a cost-efficient change the business (CTB) implementation and lower costs for run the business (RTB) operations.
To optimize channel management and enhance customer experience, clients struggle with:
Infosys Consulting can leverage your data to provide better insights into your clients, products and risk requirements. We help you to build new product recommendation engines based on activity levels across channels.
As the use and complexity of transactions increase, clients want solutions that are smart and transparent, particularly regarding associated risks and usage. While product development should be aligned with the client’s needs, customer relationship management (CRM) must address the increasing complexity as well as meet revenue targets. To meet these different needs, we leverage a two-phased analytical approach for improving CRM and product design.
Infosys Consulting offers a comprehensive set of tools and templates for leveraging the Infosys Cloud Ecosystem Hub. This is the first solution that helps enterprises build and manage a unified hybrid cloud environment. The unified and managed cloud ecosystem removes barriers and accelerates open and effective deployment.
The cost of the IT landscape, particularly in trading, has become a major challenge owing to numerous heterogeneous applications that consume a significant part of the RTB budget. When business operations and back-office processes are aligned with this sub-optimal IT landscape, they add to the complexity instead of making the systems smart and up-to-speed. Moreover, market participants are facing added challenges from regulations to harmonize processes in securities clearing and settlement.
Infosys Consulting supports clients by improving agility and time-to-market for the launch of new products. We guide you on where to invest in next generation client servicing capabilities. Further, we enable you to achieve greater operational efficiencies by creating utilities in the mid and back-office.
We help clients simplify their payments ecosystem for greater efficiency in the processing infrastructure by:
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