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Infosys Consulting

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Industrial Manufacturing ​​​

Industry Offerings

Digitization of Operations

Back-office operations are under tremendous pressure to reduce costs. Typically, this is addressed by leveraging a global workforce, enabling outsourcing and implementing technology platforms. While these have resulted in lower cost of service, they have also reduced control over customer outcomes and made the customer service experience impersonal. Human-centric processes are unable to scale up, presenting additional challenges of labor shortage, inconsistent customer experience, improper knowledge sharing, and increasing labor cost.

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Business Process Management

High-tech organizations face increased pressure to keep evolving. They need to scale their platforms and processes to keep pace with rapid and organic market growth. They should also focus on integrating and optimizing complex acquisitions. Further, they need to adopt innovative approaches such as new business models or channel strategies for go-to-market.

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User Experience-Driven Products and Services

Most organizations attempt to address the experiential digital challenge by adopting the familiar waterfall transactional process. However, this is a slow, expensive process with poor stakeholder experience.

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Agile/DevOps Enabled Product Value Chain

Google, Facebook and Amazon introduce and test hundreds of features every day to identify the capabilities that their users will adopt and use.

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New Software and Services Business Models

New players in the high-tech industry are increasingly adopting and enabling new business models to succeed.

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The Industrial Internet of Things (IIoT)

Technological advances are imposing new demands on enterprises. As industries on-board technology solutions, there is a demand for disruptive innovations such as machine-to-machine, people-to-people and machine-to-people connectivity.

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