An Australian public research university wanted to automate processes involving more than 50,000 students and 3,000 academic staff across multiple locations.
Infosys implemented a robotic process automation (RPA) solution to minimize human intervention and accelerate transactions for the high volume of services. We leveraged our AssistEdge platform to automate high frequency processes by deploying virtual bots.
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Infosys leveraged the AssistEdge RPA platform to automate high-touch, high-frequency processes at the University.
Our team onboarded the platform to operate processes and transactions unassisted till successful completion.
The outcome of each process is shared with stakeholders via status updates, and messages of each transaction are recorded in a dashboard.
Our solution transformed student services, HR operations, and IT administration by automating scholarship processing, leave delegation, and HR onboarding processes.
The Infosys robotic process automation solution ensured process excellence resulting in -
Annual processing of 8,000 transactions
Improved processing time of up to 50%
Deployment of four robotic automation use cases, including 17 sub-use cases