Infosys ranked #1 service provider in HFS Top 10 for Banking and Financial Services 2021
The new imperative for Banking and Financial Services (BFS) firms is a contextual transformation where digital front-ends merge with modernized core systems to drive optimal bottom-line and top-line impact aligned with actionable digital transformation. In 2021, HFS Research evaluated and compared the capabilities of the world’s top Banking and Financial Services service providers.
Infosys secured the overall #1 position as part of this evaluation showcasing our expertise across Banking, Capital Markets and all other cross-functional BFS processes. We have also emerged as the top service provider under the categories of “Strategy and Vision” and “OneOffice Alignment” – HFS’s vision for actionable digital transformation.
Key differentiators called out in the report:
- Co-creation with key clients has helped Infosys prove out the linkage between optimization and transformation and successfully deliver both
- Once proven, Infosys productizes and offers segment specific solutions to other clients
- Infosys’ strong leadership and balance sheet have been breeding further confidence in the brand
- Infosys’ localization of talent and investment in local communities pre-dated the pandemic, but it will be even more important as we emerge from the pandemic
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“Many subsegments of the financial services sector were 100% certain they were digitally transformed pre-pandemic. It took a global crisis to lay bare the precise lack of connectivity between glossy front-end customer engagement interfaces and the myriad of aging back-office systems that actually run financial services firms. The post-pandemic imperative is rapid modernization across all BFS subsectors, with implicit cloudification and digital optimization. This is only achievable with a collaborative ecosystem approach.” —Elena Christopher, SVP Research, HFS
About the “2021 HFS Top 10: Banking and Financial Services—The Best of the Best Service Providers”:
The report examines the capabilities of the world’s largest service providers. HFS assessed and rated the industry-specific service capabilities of the top 10 leading service providers across a defined series of execution, innovation, OneOffice alignment and voice of the customer criteria. The report highlights the overall and subcategory ratings for these best of the best participants.
