Citizens Bank reinvents collections segmentation with Infosys CollectEdge Machine Learning platform – HFS Research
HFS Research has recently published an exclusive case study on how Citizens Bank is reinventing collections segmentation and creating a trust-based foundation for smart analytics with Infosys' CollectEdge Machine Learning platform. The case study highlights how Infosys CollectEdge exceeded roll rate lift objective by more than 100%, delivered expense savings with a reduction in staffing, supported expansion to broader data sets & collections functions and thus cultivating trust and a strong belief in the potential of ML-based models. It also talks about Citizens’ transformation journey - its business operations-led initiative to reinvent its collections segmentation and outreach approach for auto and personal loans.
To learn more download the case study.