The client is one of the largest banks and financial services providers in Australia. To differentiate themselves from the competition, they wanted a unique solution that simplified loan applications for customers as well as agents. Infosys helped the bank roll out a do-it-yourself app that enabled real-time process visibility, complete transparency, semi-paperless applications, and an omni-channel customer experience.
Ready to experience?TALK TO EXPERTS
Real-time visibility and faster cycles
63% of applications and 43% of approvals through mobiles and tablets
Reduced customer footfall across bank branches
Delivered an omni-channel digital experience to customers
Rapid customer adoption with 2.55 million loan applications originating from the app within one year