Market share and profitability for mortgage firms are deeply affected by rapidly evolving customer expectations, increasing regulatory complexity and competition from nimble challengers that use technology and analytics to race ahead. Customer expectations following digital disruption have already outpaced existing processes used by mortgage lenders. Meanwhile, new agile players are leveraging the power of analytics and AI with flexible technology to demonstrate higher relevance and gain greater market share.
Infosys empowers lenders to accelerate consumer relevance in the mortgage business by reimagining loan origination and transforming mortgage servicing. We help them modernize and accelerate these processes while delivering a seamless and omni-channel experience for end customers. Our proprietary solutions across artificial intelligence (AI), intelligent automation and advanced data analytics provide complete business process digitization. Moreover, we leverage deep industry knowledge to ensure compliance, reduce cost and improve operational efficiencies.
To compete in these times, firms must focus on key imperatives like:
A front-to-back transformation in mortgage requires optimization and intervention across complex process and technology ecosystems. This should aim to create capable platforms that drive faster and efficient application processing and delightful customer experience. Infosys helps firms create and operate such next-gen platforms to reimagine and transform the mortgage value chain. We have helped clients reduce the origination cycle time by up to 50% and operational expenditure by up to 30%.
Adopting our sophisticated technologies and solutions gives you the power to:
Reimagine loan origination
Transform mortgage servicing
E2E digital platform
Process optimization and automation