Infosys Mortgage Solutions, part of Infosys Cobalt encompass several business process automation solutions for the mortgage industry, with a primary focus on document-centric processes that are manual and effort intensive. The solutions are built on open-source and employ state-of-the-art techniques like computer vision, NLP and machine learning including correlation, predictive analytics and classification. Deploying these solutions has helped our mortgage clients achieve significant value.
Optimize processes and deploy automation and AI to drive efficiency, predictability and governance, while enhancing compliance and customer experience. Use robotics to automate manual and repetitive functions. Use AI driven tools for administrative tasks. Leverage the power of intelligent analytics, with flexible technology, to demonstrate higher relevance and take away market share.
Infosys Document Review solution automates loan auditing with the following features:
This solution delivers more than 40% effort and time savings. For one of our clients, it has generated over US $2 million in savings across 2 years
Infosys Due Diligence solution automates high effort tasks involving data extraction from different loan documents and analysis of unstructured data. Its features include:
A large US-based mortgage servicer implemented this solution and achieved 50-60% savings within a single year
Infosys Customer 360 Insights solution involves the following:
The insights generated are analyzed by business groups to initiate actions that mitigate borrower dissatisfaction and adverse behavior
Infosys Prior Servicer Payment History Solution
Typically, input document files are large in size (over 1GB), contain data of 100 to 1000 loans, are stored in various file types (CSV, PDF, text), and comprise multiple document formats depending on the source. Our solution supports the seamless extraction of loan data with features like:
A US-based mortgage servicing company used this solution to process over 700,000 cases and slash effort by 90% within one year.
Infosys Automated Letter Auditing Solution extracts, enriches and validates data in letters sent to borrowers. It uses system data to identify discrepancies. The solution supports:
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