Experience Engineering Balances High Tech with High Touch
The economic and cultural shifts stemming from the global pandemic and regulatory environment have directly affected the digital maturity trajectory in the financial services industry. Infosys and WONGDOODY joined forces with thought leadership to share insights about the importance of experience engineering to address the problems caused by this complexity. They explore the impact of hyper-personalized experiences to drive effective customer engagement and market expansion. A balanced approach is required to connect the interactions, systems, processes and data needed to build and improve impactful and holistic client experience. Read this insightful paper to elevate CX and drive exponential growth.