A leading professional services company wanted to consolidate several legacy systems into a business process management (BPM) platform to manage client engagements.
Infosys automated several manual processes with business rules to help teams manage client relationships while saving significant time and effort.
Client service managers faced several challenges:
Heterogeneous systems to manage client engagements did not interface with each other.
Teams did not have a consolidated view of client data and context across systems.
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Infosys developed a BPM platform that streamlined the order-to-cash lifecycle by automating several rule-dependent manual processes into a smart interface with better control.
Our solution integrates CRM, pricing, margin, risk, compliance, billing, financial codes systems into a BPM platform enabling teams to manage functions across desktops, laptops and mobile devices.
Reduced average turnaround time from seven days to less than one day
90% reduction in handoffs Rationalized systems - from seven to one application