Ai-First Possibilities Take Flight
Soaring High with AI
AI is propelling industries forward, and aviation is no exception. With the aviation AI industry poised to reach $10 billion by 2030 and experiencing a staggering 35%+ CAGR, the potential for innovation is immense.
Our AI-powered solutions in aviation are set to take off, enhancing human potential and charting the course for the industry's future.
Transforming The Future of Flight
Infosys is harnessing AI to address challenges in passenger experience, operational efficiency, revenue management, and sustainable practice with AI-first solutions for seamless travel.
Reimaging Air Travel: Focused, Driven, Optimized
Reimagined
Passenger Experiences
Boost customer satisfaction and create memorable journeys that enhance brand loyalty and engagement with modern airline retailing capabilities.
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Revenue Management
Meet diverse traveler needs, and drive higher revenue through tailored products, bundles, and pricing strategies.
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Operational Performance
Improve efficiency, operations, experiences, and the bottom line, to increase accuracy, productivity, and quality of service with MRO assistance.
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Sustainable Practices
Analyze data and achieve NetZero targets while delivering a sustainable travel experience and implement strategies to reduce carbon footprint.
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Smart Solutions for Every Travel Need
AI-Driven Personalized Travel/ Vacation Search
Transform the way users plan their trips with our AI-powered tool. Get personalized itineraries and seamlessly redeem your loyalty points for a customized journey.
Benefits
- Enhanced customer engagement
- Streamlined trip planning
- Seamless loyalty points integration
Personalized Recommendations at the Airport
Turn waiting time into opportunity with AI-generated, ad-hoc plans tailored to passenger preferences, ensuring a rewarding airport and travel experience.
Benefits
- Elevated CX score
- Increased customer retention
- Amplified revenue through targeted cross-sell opportunities
Self-service Virtual Assistant
Deliver contextualized, personalized, competitive offers across digital and IVR channels, with our multilingual virtual assistant that provides users with a tailored experience.
Benefits
- Improved insights into customer demand patterns
- Efficient resource allocation
- Higher revenue through increased look-to-book ratio
Personalized Offer Bundling and Dynamic Pricing
Maximize revenue by leveraging AI to create personalized offer bundles and implement dynamic pricing strategies for optimal pricing and value for both the business and the customer.
Benefits
- Increased revenue with personalized bundles
- Dynamically optimized pricing in real-time
- Enhanced customer satisfaction through offers
AI Twin for Marketer and Targeted Campaign Generation
Empower marketers with an AI twin that analyzes customer behavior and market trends to produce personalized, data-backed marketing content in highly targeted campaigns.
Benefits
- Boosted campaign efficiency
- Enhanced targeting accuracy
- Elevated marketing efficiency with automation
Real-time Personalized Ancillary Recommendation
Improve customer engagement and ancillary revenue with AI-powered real-time recommendations such as seat upgrades, insurance, or car rentals—at optimal points in the customer’s journey.
Benefits
- Increased ancillary sales
- Enhanced customer experience with personalization
- Improved conversion rates
Real-Time Passenger Notification and Re-accommodation System
Enhance passenger experience during disruptions with our AI solution to notify travelers of flight changes and re-book alternate flights for a smoother journey.
Benefits
- Proactive customer communication
- Reduced customer dissatisfaction
- Efficient resource allocation
Automated Operational Engineering & Predictive Maintenance
Streamline operations and reduce disruptions with our GenAI solution that automates engineering tasks using digital twins for predictive maintenance across your fleet.
Benefits
- Ensure uninterrupted flight operations
- Faster diagnosis and timely defect resolution
- Significant cost savings
Real-Time Missed Baggage Analysis & Resolution
Enhance handling of misplaced and lost luggage with our AI solution that analyzes root causes, identifies trends, and implements predictive measures to prevent future mishaps.
Benefits
- Reduction in missing baggage rate
- Identification of operational inefficiencies
- Proactive actions for continuous improvement
Integrated NetZero Platform
Achieve NetZero with a comprehensive AI-driven platform designed for airlines. From sustainability accounting to compliance tracking, optimize carbon reduction strategies while enhancing operational efficiency.
Benefits
- Seamless compliance with CORSIA, SAFc, and SAF regulations
- Improved fuel efficiency—aligning with the 2% annual reduction target through 2050
- Lower unit energy costs while enhancing green energy mix
AI-driven Carbon Scorecard
Track, analyze, and manage sustainability metrics with precision. This AI-powered ESG data and finance platform provides real-time visibility into carbon impact and financial reporting.
Benefits
- Accurate carbon scorecard tracking for sustainable finance decisions
- Real-time monitoring of carbon-neutral growth plans (from 2020)
- Optimized resource allocation for maximum emission reductions
AI-Powered SAF & Emissions Tracking
Ensure end-to-end traceability of Sustainable Aviation Fuel (SAF) and carbon credits with an AI-enhanced chain-of-custody model, ensuring compliance and transparency.
Benefits
- Verified feedstock characteristics and mass balance SAF credits
- Transparent emissions reporting and lifecycle verification
- Advanced tracking of landfill and recycling emission credits
Leaders Speak
Gain exclusive perspectives from industry leaders as they discuss everything from innovations, and challenges, to the path forward in the rapidly evolving aviation landscape.
Get In Touch
Explore how our AI-driven solutions can transform your aviation business.
Write to TravelPractice@infosys.com
