Insurer reduces TCO by 25% with modernized administrative system

Key Challenges

A US-based long-term insurance care provider, handling over 280,000 long-term care programs and 2.4 million dental and vision enrolments annually, was struggling with a legacy administration system for their insurance programs that lacked integration, security and multi-processing mechanisms. The existing system had limited documentation for updates and maintenance, could not support the growing volume of transactions and needed manual operations.