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Digital Workforce Embedded with Cognitive Automation Studio

Overview

Rolling out digital workers of the future

Infosys Cognitive Automation Studio is a platform neutral offering that helps enterprises build a digital workforce to augment their human capital. It helps scale automation adoption and democratize it. With a repository of reusable components, it accelerates the implementation of automation programs by supporting faster cycles, reusability and cross-technology scripts, while reducing the total cost of ownership.

Infosys Cognitive Automation Studio leverages a unique Microbot approach that allows bots to be turned into Workerbots and Digital Workers in order to perform a range of enterprise tasks and facilitate different levels of automation. This collection of Digital Workers forms the Digital Workforce. All these bots perform routine, non-value adding and repeatable work.

  • Microbots – These have a reusability score of 90%. They perform highly granular tasks such as login, extraction, publishing, updating, deleting, etc.
  • Workerbots – These have a reusability score of 50%. They collectively perform micro tasks to execute end-to-end activities such as ticket management, DB health check, customer KYC, invoice reconciliation, and many more
  • Digital Workers – These have a reusability score of 30%. They perform a collection of activities typically done by humans such as procurement requests and accounts payable processing. For security and auditing purposes, Digital Workers are given a unique identity

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Workforce

Collection of Digital workers

Defined roles

Collection of activities typically performed by humans.

Activities

Collection of micro tasks to perform an end-to-end activity.

Tasks

Tasks broken down into the smallest possible unit.

Digital Workers

Digital Workers

Workerbots

Microbots

Reusability Level

0%
+30%
+50%
+90%

Examples

HR digital workers, finance digital workers, telecom digital workers

Home relocation, accounts payable, procurement requests

Ticket management, DB health check, customer KYC, invoice reconciliation

Login, extract, publish, update, delete

Line

Challenges & Solutions

The solution brings together components – pre built as well as new, in order help develop use cases across all technologies and automation platforms, thereby reducing cost and improving turn-around times. This serves as a common platform to monitor execution of all use cases helping you with low/no code automation

The solution provides a repository of reusable components across technologies - that can address repeatable, menial tasks. This helps free up the overburdened staff from mundane repeatable activities that otherwise would eat up into their time. Each resource can have a digital worker supporting them to make them more efficient instead

The studio reduces the risk of force-fitting solutions based on specific tools that compromise the solution and overload the technology footprint of a particular tool thereby improving service

The studio helps you with telemetry based visibility into detailed metrics at component and use case levels