TSB - What Does a Digital Transformation Journey Look Like for a Traditional Bank?

TSB Bank is a UK-based retail and commercial bank, a subsidiary of the Sabadell Group, with over 5.2 million customers, with over 500 branches across the UK. In the face of fierce competition from FinTech challengers, the bank understood that they could no longer continue with a traditional approach and needed to quickly embrace digital transformation.

In order to improve customer responsiveness, TSB were looking for a system that handles customer requests seamlessly across disparate systems. The bank felt Infosys’ relevant extensive experience with ServiceNow and plug-ins from the Infosys Enterprise Service Management Café, part of Infosys Cobalt along with other tools made it the right partner of choice to replicate proven success with similar integrations at other financial institutions.

Read this exclusive article on Forbes where Suresh Viswanathan, COO at TSB Bank, and Ajay Vij, SVP & Industry Head, EMEA - Financial Services and Public Sector, Infosys, elaborate on how Infosys was able to deliver best-in-class infrastructure with ServiceNow at the center that allow TSB to build on and accelerate their digital transformation.